Arbortext: Error A31641 Unexpected exception within timer

[ptc-955697]

Software: Arbortext Editor 5.4 M080

Hello

I'm receiving the error as defined in the subject field a couple of times each month. Has anyone had the same issue and if so, how did you resolve it?

I am currently unable to upgrade to newer version, so hopefully it's possible to resolve without having to do so.

[VladimirN]

Articles:

• "Arbortext Editor crashes with error "[A31641] unexpected exception within timer" in Arbortext Editor 5.4 M100": https://www.ptc.com/en/support/article/CS54428 
• ""[A31641] unexpected error within timer." is thrown when Arbortext Editor 7.0 exits": https://www.ptc.com/en/support/article/CS283162 

[ptc-955697]

Thank you, VladimirN.

Unfortunately, I don't have access to this article as I don't have an active maintenance subscription.

[manpsingh]

Dear Customer,

What activity you're performing in Arbortext Editor causing this error to be thrown?

Regards,

Manpreet Singh

[ptc-955697]

Hello!

Usually the error is thrown when creating a PDF of the document.

BR

[manpsingh]

Dear Customer,

Based on the error message you have shared, you can try the below to see if that resolves your issues.

Issue description is one of the below:

• Arbortext Editor (AE) running on Microsoft WINDOWS machine, exits with an error message:

              "[A31641] unexpected error within timer."

• AE exits unexpectedly with generatiing an "editor.dmp" file
• How to figure out where the cause is when AE exits with creating an "editor.dmp" file?

Proposed Resolution:

• The "editor.dmp" file generating by Arbortext Editor when exiting unexpectdly is not editable.
• To be able to edit the file, Microsoft WinDbg must be installed accordingly the architecture machine
• After launching the WinDbg, the "editor.dmp" can be open with >File >Open Crash Dump
• In the Command area enter:

!analyze –v

• When the process is finished the result must be copied in a text file.
• Stop the process with selecting: >Debug >Stop Debugging
• Then search the errors in the text file and use it to do some searches on the Microsoft Support site

For sample:

• If a FAILURE_BUCKET is present in the file, there is an issue with the drivers.

P.S. - Please take the backup wherever it's applicable.

Regards,

Manpreet Singh