If you are using Adobe Acrobat Distiller and the Arbortext Print Composer feature, you must have the preference "usedistiller" set to "on" as shown in the top line of the following screen shot.. It defaults to "off".
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Also, you need to have your Print Composed installed properly.
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If you are using Styler and the PTC Direct to PDF I can't help you, except that you must have Styler licensed. The default Styler that comes "free" with the Arbortext distribution doesn't include the Direct PDF feature.
-Andy
\ / Andy Esslinger LM Aero - Tech Order Data
_____-/\-_____ (817) 279-0442 1 Lockheed Blvd, MZ 4285
\_\/_/ (817) 777 3047 Fort Worth, TX 76108-3916