cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Community Tip - You can subscribe to a forum, label or individual post and receive email notifications when someone posts a new topic or reply. Learn more! X

Error [A18115] & [A12258] at Arbortext startup

RL_9988815
2-Explorer
2-Explorer
‎Jul 21, 2021 05:35 AM
‎Jul 21, 2021 05:35 AM

Error [A18115] & [A12258] at Arbortext startup

Hello, 

 

After upgrading Arbortext editor to 6.0 to 8.1.1 we've got 2 errors : 

- [A18115] Error in initialisation file : D:\Products\Arbortext\8.1.1\adapters\com.ptc.prowt.arbortext\init\dms_customize.acl
- [A12258] Require : couldn't open any package file in the load path

 

For information, the JRE version is : Adopt OpenJDK 11 and the JAVA custom code is well compiled with this JRE version. 

I've searched in the support topic but cannot find anything related to our issue. 

 

Do you know how to handle these errors ?

 

Thanks in advance,

 

Labels:
0 Kudos
Notify Moderator
1 REPLY 1
VladimirN
24-Ruby II
24-Ruby II
(To:RL_9988815)
‎Jul 23, 2021 03:13 AM
‎Jul 23, 2021 03:13 AM

"Open a Support Case", here: https://www.ptc.com/en/support/case-logger

0 Kudos
Notify Moderator
Announcements

Contact Community Management
Top Tags