ISO Draw 7.1 license issue

[ptc-4374686]

We have one copy of IsoDraw 7.1 and FlexLM installed on a server providing a floating license. The one IsoDraw user recently got a new computer. Now when we point the "PTC_D_LICENSE_FILE" variable to the server, we get the message "License Request Failed for Feature ISODRAW". I checked communications between the server and the PC and found no issues. I was able to use a diagnostic program to successfully talk on port 7788 between the client and the server. All firewalls and antivirus were opened up. The FlexLM log files show that 1 license is available, but don't log any attempts to connect or use the license. Any suggestions?

Only one thing I can think of. On the user's previous system, he might have had IsoDraw 7.0. Would a license that supports 7 also support 7.1?

[MartinHanak]

Christian,

I suggest to check your license file. It has to contain the following line:

INCREMENT ISODRAW ptc_d 7.1 .......

Martin Hanak

[VladimirN]

Christian Brown wrote:

...Only one thing I can think of. On the user's previous system, he might have had IsoDraw 7.0. Would a license that supports 7 also support 7.1?

Why you haven't installed in the beginning version 7.0 and haven't tested it on the new computer?

[ptc-4374686]

Problem solved. The user was using IsoDraw 7.1 and the license was for 7.0. We incremented the license and it works now. Thanks for the replies.

[timos]

Hey,

how you incremented the License?

Greetings Timos

[VladimirN]

You can purchase a license: https://www.ptc.com/en/partners/find-your-partner

[bfriesen]

If you have a current support subscription you need to go to the manage licenses page on the ptc site and rev it up to the newest version.

Bryon