We have one copy of IsoDraw 7.1 and FlexLM installed on a server providing a floating license. The one IsoDraw user recently got a new computer. Now when we point the "PTC_D_LICENSE_FILE" variable to the server, we get the message "License Request Failed for Feature ISODRAW". I checked communications between the server and the PC and found no issues. I was able to use a diagnostic program to successfully talk on port 7788 between the client and the server. All firewalls and antivirus were opened up. The FlexLM log files show that 1 license is available, but don't log any attempts to connect or use the license. Any suggestions?
Only one thing I can think of. On the user's previous system, he might have had IsoDraw 7.0. Would a license that supports 7 also support 7.1?
I suggest to check your license file. It has to contain the following line:
INCREMENT ISODRAW ptc_d 7.1 .......
Christian Brown wrote:
...Only one thing I can think of. On the user's previous system, he might have had IsoDraw 7.0. Would a license that supports 7 also support 7.1?
Why you haven't installed in the beginning version 7.0 and haven't tested it on the new computer?
Problem solved. The user was using IsoDraw 7.1 and the license was for 7.0. We incremented the license and it works now. Thanks for the replies.
If you have a current support subscription you need to go to the manage licenses page on the ptc site and rev it up to the newest version.