cursor info highlighting problem

[ptc-4684651]

As per the original Post 

Hi

I was using Isodraw 7.0 from long time.

We have updated to Isodraw 7.3 and I have a problem enabling the cursor info in Isodraw 7.3 on windows 10.

"Use buffer drawing" option is not freed up.

I tried the below methods but was unsuccessful.

I tried to modify the "IsoDraw 7.3 Preferences" file in the local directory, but was unable to do so.

I closed all the open files and try to check the options, but still was unable to do so.

as per a suggestion, I even tried with a basic theme of windows, unsuccessful.

Even tried to reinstall, but 😞 .

Could you please help me to get rid of this problem.

Thanks in advance,

[VladimirN · Accepted solution]

 Hi,

Try "Open a Support Case", here: https://www.ptc.com/en/support/case-logger