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The PTC Community email address has changed to Learn more.

Creo, Quality Agent, Documentation?


Creo, Quality Agent, Documentation?

Anyone noticed that a Quality Agent got installed when you installed Creo.

It collects data from your system and sends it to PTC, so they can more easily troubleshoot problems.

I don't see any help page in the utility itself and no mention of it on PTC's website.

I'm concerned about what data it's collecting and if I have a chance to review and modify before sending it to PTC. (I have security concerns.)

David Haigh
Phone: 925-424-3931
Fax: 925-423-7496
Lawrence Livermore National Lab
7000 East Ave, L-362
Livermore, CA 94550


This Agent is one of the big reasons why Windchill 10 is much easier to

In the examples I seen using this on Windchill, you can select what to
send. It's usually all the log files and data dumps that you would have
to hunt down manually and send to PTC anyway.

Damián Castillo
CAD & Administration Manager
Engineering Department
Hensley Industries

From what I have been told by PTC the file is encrypted and can be configured to hide username, OS, etc... The system name is changed to a unique key for database purposes. I cannot remember how to get into the configuration page.

Michael Braaten
Senior PLM/CAX Systems Analyst - Synthes, Inc.

Business Continuity with Creo: Learn more about it here.