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ptc-51033581-Visitor
1-Visitor
May 14, 2013 5:41 PM UTC
Question

PTC Quality Agent

Hello,

When I try to run CREO Parametrics it always says that I have to register the quality agent.

Unfortunately the quality agent was removed from the download package.

Where can I download the PTC Quality Agent?

Thanks

      6 replies

      TomD.inPDX17-Peridot
      17-Peridot
      May 14, 2013 6:23 PM UTC

      You will probably need to run the install again. this feature is installed regardless of whether it is activated. It must have been removed after the install. At least, this has been my experience.

      You might consider opening a case for this and letting customer service walk you through the steps.

      Out of curiosity, what version are you using?

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      VladimirN24-Ruby IV
      24-Ruby IV
      May 18, 2013 3:47 PM UTC

      You can "Create a New Support Case" about this issue here: https://www.ptc.com/appserver/cs/case/case_logger.jsp

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      MartinHanak24-Ruby III
      24-Ruby III
      May 20, 2013 5:36 AM UTC

      Nicolas,

      try to uninstall PTC Quality Agent. This piece of software does not have to be installed, when you use Creo Parametric.

      Martin Hanak

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      Anonymous
      May 29, 2013 2:01 PM UTC

      To be clear, Quality Agent is required when using an Academic edition of Creo.

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      ptc-68595031-Visitor
      1-Visitor
      Jan 27, 2015 3:19 AM UTC

      Same question here... Quality Agent must register etc.. it seems this question hasnt been answered at all.

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      TomU
      TomU23-Emerald IV
      23-Emerald IV
      Jan 27, 2015 3:48 AM UTC

      The quality agent is located in the installation media (either CD or download).

      For example, the 64 bit version is located here:

      <CD or Download Folder>\install\addon\qualityagent_64.msi

      12.PNG

      As was mentioned, this is not needed unless you are running the academic version.

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