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davehaigh13-Aquamarine
13-Aquamarine
June 17, 2014
Question

The Mail Exploder is at risk, Speak up NOW!

  • June 17, 2014
  • 119 replies
  • 33717 views


The shocking news from day one of PTC Live is that PTC want's to "absorb" the mail exploder into their on-line communities forum.http://communities.ptc.com you'll see the announcement of this at the top of the page.



I went up to Ron and Dan durning the break and said what are you doing to my mail exploder. The answer was there was pressure to only have one source of communication instead of some stuff on the forum and some via the mail exploder. They are having discussions next week on how to transfer the data from ptcuser to the ptc site.



I asked if I was still going to get emails and the answer was no.



I'm sorry but this is killing the goose that laid the golden egg.



Make no mistake, if you don't raise your voice on this issue the mail exploder will disappear.



Dave Haigh


      119 replies

      Show previous replies
      M
      mlocascio1-Visitor
      1-Visitor
      June 17, 2014
      One thing to remember, a forum is NOT a one-sided discussion. If the
      Exploder was gobbled up by PTC, then the content would also be "constrained"
      (to use a PTC term).



      Michael P. Locascio


      S
      scooke1-Visitor
      1-Visitor
      June 17, 2014
      Just read through all the responses; No one thinks this is a good idea. I
      ALSO VOTE KEEP IT LIKE IT IS.



      Like many of those responders I have also been a long time member of the
      mail exploder and it is SIMPLY THE BEST PLACE to get an answer quickly.
      Whenever we hit a snag the first thing I do is search the archive of the
      exploder as I don't want to bother the other members with a question that
      has already been answered. Most often I don't need to post the query because
      I have the answer already from the archive.



      Of course we all hope that the mass of knowledge in the archive is retained
      and it can be searched through PTC/Community. That's not the point; it is
      the immediacy of email that is the value of the exploder. I skim every mail
      and most of my in depth knowledge of the software comes from the exploder.
      Very often learning things which have no direct impact on our capabilities
      on that day but comes in handy later. I simply will not remember to take
      the time to log in and skim the day's posts on PTC/Community. Therefore any
      input I may have to a query will be lost.



      We are in South Africa so calling tech support in the USA is not an option
      and even our local software vendor now has a call centre. When we can't
      find the solution through the exploder and have to log a call by the time
      they get back to us with any sort of response we have already found a work
      around and moved onto the next job or phase of the design.






      R
      RonCNolte7-Bedrock
      7-Bedrock
      June 17, 2014

      Hi All,


      As all have said in reply to this post, PLEASE LEAVE THIS THE WAY IT IS!


      Like many, I use this for Real User contributed info & at least 1-2 times per week come here from the e-mail link when I see a topic (subject line)of interest for current projects or might use in the future. I haven't ever contributed buthave usedthe info posted by others.


      I believe Communication of any type (print/web/forum)is Key to doing your best, but that doesn't mean you should always change where or how you find it. This many times just adds another layer to filter thru to find the infoyou need.


      (Changing something doesn't always mean you are "adding value")


      Ron

      B
      bghiorso1-Visitor
      1-Visitor
      June 17, 2014
      I vote to keep the exploder - this is most convenient for me to use - I
      don't have time for the PTC site. If necessary, the exploder should be
      maintained separately as a non-PTC function which might be better anyway to
      ensure its independence...
      Bill


      On Mon, Jun 16, 2014 at 7:52 PM, David Haigh <->
      wrote:

      > The shocking news from day one of PTC Live is that PTC want's to "absorb"
      > the mail exploder into their on-line communities forum.
      >
      G
      GlenWisham1-Visitor
      1-Visitor
      June 17, 2014

      [X] Exploder
      [ ] Online Forum

      How could the Exploder cost PTC money? They obviously do not bother
      monitoring it, or we would have seen official work arounds, fixed problems
      we've uncovered and made at least some of the enhancements we've offered
      over the years.

      I urge PTC to not de-evolve our user based support system into an even more
      disfunctional, disconnected online forum system that we will not use.

      What I think we really need is a single simple e-mail bounce system like
      Landfill was and a single moderator like Peter to run it.

      This is my personal opinion, and may not reflect that of my employer.
      Glen R Wisham
      Engineering
      EW Design and Analysis
      Space and Airborne Systems
      Raytheon Company

      +1 805.879.3359(office)
      +1 805.879.3017(fax)
      561.3359(tie line)
      -

      6380 Hollister Avenue
      Goleta CA 93117-3114 USA
      www.raytheon.com

      Follow Raytheon On
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      Raytheon Sustainability

      This message contains information that may be confidential and privileged.
      Unless you are the addressee (or authorized to receive mail for the
      addressee), you should not use, copy or disclose to anyone this message or
      any information contained in this message. If you have received this
      message in error, please so advise the sender by reply e-mail and delete
      this message. Thank you for your cooperation.


      L
      lkerila1-Visitor
      1-Visitor
      June 17, 2014

      NOOOOOOO!!!!!!!



      This email exploder has been an invaluable resource, going waaaaay back to when I was just a pup. I still have solutions, tips, techniques, etc. from threads archived on my computer to this day.



      If PTCuser is shuttered... I sure hope someone starts up something else for all of us. PTC's tech support is a joke.

      M
      msexton1-Visitor
      1-Visitor
      June 17, 2014
      The tell them to get rid of the ptc communities. The last 2 problems I opened with tech support set open with no word from tech support for days after the initial response. The problems got answered through the exploder in a matter of hours. Of course they want to take away something that works, because it makes us less dependent on them.

      PTC DON'T TOUCH OUR EXPLODER!!!




      M
      mlocascio1-Visitor
      1-Visitor
      June 17, 2014
      SAVE YOUR MESSAGES!!!


      M
      mlocascio1-Visitor
      1-Visitor
      June 17, 2014
      Recently I had a VAR tell me that the User's Group forums were just a bunch
      of wanna-bees that should be trained better (or something like that). I
      listened to this guy rant and rave with his usual expletives.



      I must admit that about 70 - 80% of my email comes from this group. This is
      a community that needs to be supported and maintained. IF PTC would
      GUARANTEE that their tech support was American for Americans I "might" say
      that this group is not necessary. But I have found some good input here and
      I don't have to run it through the translator.



      Michael P. Locascio


      B
      bbenitez1-Visitor
      1-Visitor
      June 17, 2014
      The only way I can see to stop this is to call your Sales Rep. I know PTC
      does monitor the exploder, as I have received several direct emails and
      phone calls from questions in the past. This won't cut it, however. The
      most effective way to get our voice heard is through the sales weanies, as
      they carry up the food chain faster than all others combined.

      I pay a ton of money for maintenance, and up till now, my calls are limited
      because the exploder takes care of 90% of problems. Take it to the sales
      force like this - "Can you imagine how many calls you are about to get?"



      Personally, I logged into their other group, and quickly forgot my login and
      password. I, as many others, are too busy to wade through it all when
      there's a resource like the exploder.



      I'm calling PTC.



      Anthony R. Benitez
      Senior Mechanical Designer - Supervisor
      Applied Research Laboratories - The University of Texas at Austin
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