Running WF4.0 M220 and PDMLink 9.1
My pro_format_dir option has stopped working
Seems to work after I manually navigate there the first time but seems odd.
Also check that all of your users establish their connection to the PDMLink server with the exact same name including case(Name field in the Register New Server dialog to connect to windchill). We had a similar issue and it seemed to be because, using yourexample, the master config stated wtpub://PDM-Production/Products/xxxx/yyyy/formats/ as the server and location of the formats. Some users had entered "Name" when establishing a connection to WIndchill as PDM-Production some had entered pdm-production. The people that had entered pdm-production (lower case) didn't get the format directory correctly. Everyone has to make their WIndchill server connection by entering the name field exactly the same for settings like this one in a central config file to work.
We have an organisation where users are on WF4. They experience from time to time very great delays in reponse when going to the pro_format_dir (they have to wait several minutes before the window opens). But it always opened, and the phenomenon disappeares after restarting Windchill, unitl it re-appears.
We were on WF3, no problem, we are now on WF5 in another organisation, no problem. So we guessed it was WF4 related.
Yesterday, our VAR succeeded to identify a specific Oracle querie to be the culprit. It was sent to PTC TS, no response yet, but at least, its a lead.
To be continued ...
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