Looks like you are not the only one with this EMX problem. PTC has never been of much help with this 3rd party program and PTC are also the ONLY nth american seller of it. B&W is the company who's program this is and they are in Germany.
Our company, Sigmaxim, supports EMX. You can contact me by e-mail or phone. If you're at PTC/USER please drop by our booth at Booth #111. Our EMX expert is at the booth Monday and Tuesday.
Craig
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