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Community Tip - Did you get an answer that solved your problem? Please mark it as an Accepted Solution so others with the same problem can find the answer easily. X

Why do I need to install 32-bit java even though I am using a 64-bit operating system?

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KEPServerEX requires the 32-bit version of Java if you are using the IoT Gateway Plug-in. If you do not have the 32-bit version installed and attempt to connect the IoT Gateway, the KEPServerEX Event Log will report the following error: “IoT Gateway failed to start, 32-bit JRE required."


Some of the Manufacturing Applications training content relies on this Plug-in, as well. As a best practice, it is recommended that both the 32-bit and 64-bit versions of Java be installed.

This install is available for download from the Oracle website, here:

Java SE Runtime Environment 8 - Downloads

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Version history
Last update:
‎Jun 29, 2017 03:06 PM
Updated by:
14-Alexandrite
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