IoT Tips

Welcome to the ThingWorx Manufacturing Apps Community! The ThingWorx Manufacturing Apps are easy to deploy, pre-configured role-based starter apps that are built on PTC’s industry-leading IoT platform, ThingWorx. These Apps provide manufacturers with real-time visibility into operational information, improved decision making, accelerated time to value, and unmatched flexibility to drive factory performance.   This Community page is open to all users-- including licensed ThingWorx users, Express (“freemium”) users, or anyone interested in trying the Apps. Tech Support community advocates serve users on this site, and are here to answer your questions about downloading, installing, and configuring the ThingWorx Manufacturing Apps.     A. Sign up: ThingWorx Manufacturing Apps Community: PTC account credentials are needed to participate in the ThingWorx Community. If you have not yet registered a PTC eSupport account, start with the Basic Account Creation page.   Manufacturing Apps Web portal: Register a login for the ThingWorx Manufacturing Apps web portal, where you can download the free trial and navigate to the additional resources discussed below.     B. Download: Choose a download/packaging option to get started.   i. Express/Freemium Installer (best for users who are new to ThingWorx): If you want to quickly install ThingWorx Manufacturing Apps (including ThingWorx) use the following installer: Download the Express/Freemium Installer   ii. 30-day Developer Kit trial: To experience the capabilities of the ThingWorx Platform with the Manufacturing Apps and create your own Apps: Download the 30-day Developer Kit trial   iii. Import as a ThingWorx Extension (for users with a Manufacturing Apps entitlement-- including ThingWorx commercial customers, PTC employees, and PTC Partners): ThingWorx Manufacturing apps can be imported as ThingWorx extensions into an existing ThingWorx Platform install (v8.1.0). To locate the download, open the PTC Software Download Page and expand the following folders:   ThingWorx Platform | Release 8.x | ThingWorx Manufacturing Apps Extension | Most Recent Datacode     C. Learn After downloading the installer or extensions, begin with Installation and Configuration.   Follow the steps laid out in the ThingWorx Manufacturing Apps Setup and Configuration Guide 8.2   Find helpful getting-started guides and videos available within the 'Get Started' section of the ThingWorx Manufacturing Apps Portal.     D. Customize Once you have successfully downloaded, installed, and configured the Manufacturing Apps, begin to explore the deeper potential of the Apps and the ThingWorx Platform.   Follow along with the discussion and steps contained in the ThingWorx Manufacturing Apps and Service Apps Customization Guide  8.2   Also contained within the the 'Get Started' page of the ThingWorx Manufacturing Apps Portal, find the "Evolve and Expand" section, featuring: -Custom Plant Layout application -Custom Asset Advisor application -Global Plant View application -Thingworx Manufacturing Apps Technical Lab with Sigma Tile (Raspberry Pi application) -Configuring the Apps with demo data set and simulator -Additional Advanced Documentation     E. Get help / give feedback / interact Use the ThingWorx Manufacturing Apps Community page as a resource to find documentation, peruse past forum threads, or post a question to start a discussion! For advanced troubleshooting, licensed users are encouraged to submit support tickets to the PTC My eSupport portal.

The KEPServerEX ThingWorx Native Interface was originally released with KEPServerEX v5.21 to enable connectivity with v6.6 of the ThingWorx Platform. Compatibility with the ThingWorx NextGen Composer (v7.4) was implemented with the release of KEPServerEX v6.1, while still allowing support of older ThingWorx composer versions through the Native Interface "Legacy mode" setting.   When connecting with ThingWorx v7.4 and newer, an Industrial Gateway thing template is configured in the NextGen Composer. The instructions for connecting KEPServerEX v6.1 (and newer) with ThingWorx v7.4 (and newer) can be found in the ThingWorx Help Center here:   KEPServerEX / ThingWorx Industrial Connectivity Connection Example (Expand ThingWorx Model Definition and Composer > Industrial Connections > Industrial Connections Example)     When connecting with versions of ThingWorx that are older than v7.4-- or if the older version of ThingWorx Composer will be used-- it will necessary to download and import the KEPServerEX Extension from the ThingWorx marketplace. The "RemoteKEPServerEXThing" thing template will then be used to allow connection with KEPServerEX. Here is a link to the extension download: ThingWorx IoT Marketplace   To enable Legacy Mode in KEPServerEX (v6.1 or newer, when connecting with versions of ThingWorx that are older than v7.4): 1. Open the KEPServerEX Configuration window 2. In the top-left Project view pane, right-click on "Project" and select "Properties" 3. Select the ThingWorx Property Group 4. Change "Enable" to "Yes"; and change "Legacy Mode" to "Enable"     See the chart below for a version compatibility summary:   KEPServerEX version ThingWorx version v5.21 pre-7.4, using RemoteKEPServerEXThing v6.0 pre-7.4, using RemoteKEPServerEXThing v6.1 or higher w/ Legacy Mode enabled pre-7.4, using RemoteKEPServerEXThing v6.1 or higher w/ Legacy Mode disabled (default) v7.4 or higher, using Industrial Gateway

Error: Exception: JavaException: java.lang.Exception: Import Failed: License is not available for Product: null Feature: twx_things Possible root cause: editing web.xml without further restart of the platform. In result, the product name does not pick up and the license path drops while the composer is still running, Fix: Go to LicensingSubsystem -> Services and run the AcquireLicense service. IF the issue does not get resolved, please contact the Support team, attaching your license.bin to the ticket.

Twilio extends the ThingWorx functionality to send SMS and voice messages in variety of languages. Starting from scratch I'll cover the steps required to setup the Twilio extension and the basic account registration (trial version) and setup at Twilio.com Twilio allows registering with the trial account, which comes with $15 as initial account balance, something which is quite useful for testing the initial setup and testing of Twilio extension in conjunction to ThingWorx. Prerequisite 1. Sign up, if not already done, with Twilio.com for free trail account 2. Configure the account to setup a verified phone number to receive text and voice messages, free trial account allows setting up 1 verified phone number that can receive text and voice messages Note: See What's the difference between a verified phone number and a Twilio phone number? 3. Choose and configure a Twilio phone number capable of sending text and voice messages, free trial account allows setting up of 1 Twilio number which will be used in the Extension configuration in ThingWorx for sending the messages 4. Download Twilio Extension from ThingWorx Marketplace Note that Twilio phone number should be enabled with the send SMS or send voice message capability, depending on what your use case is. Failing to do so will lead to error while testing the sendSMS or sendVOICE service (two default services provided with the Twilio Extension when imported in ThingWorx) Signing up and setting up Twilio account 1. Sign up on Twilio.com with your details and emailID. When registering for the first time you'll be prompted for your personal phone number as part of the security requirement. Also with free trial account this will be the only phone number where you'll be able to send SMS or Voice message via Twilio Extension in ThingWorx 2. Next would be to setup the Twilio number with voice and text messaging, navigate to https://www.twilio.com/console/phone-numbers/getting-started 3. Do ensure that you setup the voice or text capabilities for the new Twilio number, failing to do so will lead to error in sending message via Twilio Extension in ThingWorx 4. Different Twilio Number have different capabilities, it's quite possible that you don't find the number with required capabilities i.e. Voice, SMS - in that scenario simply search for different number, one that has the capabilities you are looking for 5. With trial account only 1 Twilio number is avilable for setup 6. While setting up the Twilio number you will be required to provide a valid local address of your country The cost of setting up the number and further sending the SMS will only be deducted from the $15 made available when you signed up for the first time. Navigate to your account details on Twilio.com to make note of the following information which will be used when configuring the Twilio Extension in ThingWorx: a. Account SID b. Authentication ID c. Your Verified Phone Number (will be used for receiving the messages) d. Twilio Phone number created with required capabilities, e.g. that number is capable of sending text message Here's how it shows up once you are successfully registered and logged on to the twilio.com/console To check your Twilio Phone Number and the Verified Phone Number navigate to twilio.com/phone-numbers As it can be seen in the above screenshot, the number I have bought from Twilio is capable of sending Voice and SMS. With this all's set  and ready to configure the Twilio Extension in ThingWorx, which is pretty straight forward. Setup Twilio Extension in ThingWorx 1. Let's setup the extension by navigating to the ThingWorx Composer > Import/Export > Extensions > Import > browse to the location where you saved the Twilio Extension from ThingWorx Marketplace and click Import 2. Once imported successfully refresh the composer and navigate to Modeling > Things , to create a new Thing implementing the Twilio Template (imported with the extension) like so, in screenshot below Thing is named DemoTwilioThing 3. Navigate to the the Configuration section of that Thing, to provide the information we noted above from Twilio account Note: this demo thing is setup to send the text SMS to my verified phone number only, therefore the CallerID in the configuration above is the Twilio number I created after signing up on Twilio with text message capability. 4. Save the created the Thing 5. Finally, we can test with the 1 of the 2 default services provided with the Twilio Template i.e. SendSMSMessage service 6. While testing the SendSMSMessage service use your verified phone number in To for receiving the message Troubleshooting some setup related issues I'll try to cover some of the generic errors that came up while doing this whole setup with Twilio Extension Error making outgoing SMS: 404 / TwilioResponse 20404 Reason If the Twilio number is not enabled with SMS sending capabilities you may run into such an error when testing the service. Here's the full error stack Unable to Invoke Service SendSMSMessage on DemoTwilioThing : Error making outgoing SMS: 404 <?xml version='1.0' encoding='UTF-8'?><TwilioResponse><RestException><Code>20404</Code><Message>The requested resource /2010-04-01/Accounts/<AccountSID>/SMS/Messages was not found</Message><MoreInfo>https://www.twilio.com/docs/errors/20404</MoreInfo><Status>404</Status></RestException></TwilioResponse> Resolution Navigate back to the Phone Number section on Twilio's website and as highlight in screenshot above check if the Twilio number is enabled with SMS capabilities. Error making outgoing SMS:400 / TwilioResponse 21608 Reason You may encounter following error when attempting to send SMS/Voice message, here's the full error detail Wrapped java.lang.Exception: Error making outgoing SMS: 400 <?xml version='1.0' encoding='UTF-8'?><TwilioResponse><RestException><Code>21608</Code><Message>The number <somePhoneNumber>is unverified. Trial accounts cannot send messages to unverified numbers; verify <somePhoneNumber>at twilio.com/user/account/phone-numbers/verified, or purchase a Twilio number to send messages to unverified numbers.</Message><MoreInfo>https://www.twilio.com/docs/errors/21608</MoreInfo><Status>400</Status></RestException></TwilioResponse> Cause: Error making outgoing SMS: 400 <?xml version='1.0' encoding='UTF-8'?><TwilioResponse><RestException><Code>21608</Code><Message>The number <somePhoneNUmber>is unverified. Trial accounts cannot send messages to unverified numbers; verify <somePhoneNumber> at twilio.com/user/account/phone-numbers/verified, or purchase a Twilio number to send messages to unverified numbers.</Message><MoreInfo>https://www.twilio.com/docs/errors/21608</MoreInfo><Status>400</Status></RestException></TwilioResponse> Resolution As the error points out clearly the number used in To section while testing the SendSMSMessage service didn't have verified number. With free trial account you can only use the registered verified phone number where SMS/Voice message can be sent. If you want to use different number an account upgrade is required. Error making outgoing SMS:400 / TwilioResponse 21606 Reason Following error is thrown while testing SendSMSMessage service with different Twilio number which is either not the same as the number you bought when setting up the trial account or it doesn have SMS sending capabiltiy. Here's the full error stack Wrapped java.lang.Exception: Error making outgoing SMS: 400 <?xml version='1.0' encoding='UTF-8'?><TwilioResponse><RestException><Code>21606</Code><Message>The From phone number <TwilioNumber>is not a valid, SMS-capable inbound phone number or short code for your account.</Message><MoreInfo>https://www.twilio.com/docs/errors/21606</MoreInfo><Status>400</Status></RestException></TwilioResponse> Cause: Error making outgoing SMS: 400 <?xml version='1.0' encoding='UTF-8'?><TwilioResponse><RestException><Code>21606</Code><Message>The From phone number <TwilioNumber> is not a valid, SMS-capable inbound phone number or short code for your account.</Message><MoreInfo>https://www.twilio.com/docs/errors/21606</MoreInfo><Status>400</Status></RestException></TwilioResponse> Resolution Check the configuration in the ThingWorx Composer for the Thing created out of Twilio Template whether or not the callerID is configured with correct Twilio account number

Performance and memory issues in ThingWorx often appear at the Java Virtual Machine (JVM) level. We can frequently detect these issues by monitoring JVM garbage collection logs and thread dumps. In this first of a multi-part series, let's discuss how to analyze JVM garbage collection (GC) logs to detect memory issues in our application. What are GC logs? When enabled on the Apache server, the logs will show the memory usage over time and any memory allocation issues (See: How to enable GC logging in our KB for details on enabling this logging level).  Garbage Collection logs capture all memory cleanup operations performed by the JVM.  We can determine the proper memory configuration and whether we have memory issues by analyzing GC logs. Where do I find the GC logs? When configured as per our KB article, GC logs will be written to your Apache logs folder. Check both the gc.out and the gc.restart files for issues if present, especially if the server was restarted when experiencing problems. How do I read GC logs? There are a number of free tools for GC log analysis (e.g. http://gceasy.io, GCViewer). But GC logs can also be analyzed manually in a text editor for common issues. Reading GC files: Generally each memory cleanup operation is printed like this: Additional information on specific GC operations you might see are available from Oracle. A GC analysis tool will convert the text representation of the cleanups into a more easily readable graph: Three key scenarios indicating memory issues: Let's look at some common scenarios that might indicate a memory issue.  A case should be opened with Technical Support if any of the following are observed: Extremely long Full GC operations (30 seconds+) Full GCs occurring in a loop Memory leaks Full GCs: Full GCs are undesirable as they are a ‘stop-the-world’ operation. The longer the JVM pause, the more impact end users will see: All other active threads are stopped while the JVM attempts to make more memory available Full GC take considerable time (sometimes minutes) during which the application will appear unresponsive Example – This full GC takes 46 seconds during which time all other user activity would be stopped: 272646.952: [Full GC: 7683158K->4864182K(8482304K) 46.204661 secs] Full GC Loop: Full GCs occurring in quick succession are referred to as a Full GC loop If the JVM is unable to clean up any additional memory, the loop will potentially go on indefinitely ThingWorx will be unavailable to users while the loop continues Example – four consecutive garbage collections take nearly two minutes to resolve: 16121.092: [Full GC: 7341688K->4367406K(8482304K), 38.774491 secs] 16160.11: [Full GC: 4399944K->4350426K(8482304K), 24.273553 secs] 16184.461: [Full GC: 4350427K->4350426K(8482304K), 23.465647 secs] 16207.996: [Full GC: 4350431K->4350427K(8482304K), 21.933158 secs]      Example – the red triangles occurring at the end of the graph are a visual indication that we're in a full GC loop: Memory Leaks: Memory leaks occur in the application when an increasing number of objects are retained in memory and cannot be cleaned up, regardless of the type of garbage collection the JVM performs. When mapping the memory consumption over time, a memory leaks appears as ever-increasing memory usage that’s never reclaimed The server eventually runs out of memory, regardless of the upper bounds set           Example(memory is increasing steadily despite GCs until we'll eventually max out): What should we do if we see these issues occurring? Full GC loops and memory leaks require a heap dump to identify the root cause with high confidence The heap dump needs to be collected when the server is in a bad state Thread dumps should be collected at the same time A case should be opened with support to investigate available gc, stacktrace, or heap dump files

Merging InfoTables can seem to be an overwhelming task in ThingWorx. What even IS an InfoTable?? The short answer is that an InfoTable is a specifically structured JSON object. Merging InfoTables is therefore as easy as incrementing through each, adding the columns of each to another table, and then populating the new table with data. For InfoTables with the same DataShapes, the built in "Union" service can be used. Find this snippet under the InfoTableResources section. There is also a snippet for incrementing through DataShape fields if the DataShape is known. For InfoTables which don't have the same DataShapes or for which the DataShape is not known, things get a bit trickier. Thankfully, some new KCS documentation provides example code to step you through merging any number of tables together. I hope this documentation is helpful!

As per ThingWorx Documentation: Updating Properties Automatically in a Mashup A mashup using the GetProperties service can be configured to use websockets and receive updates to properties automatically. When creating or editing a mashup, you can configure the GetProperties service so that the properties are automatically updated by selecting the Automatically update values when able checkbox in the service properties panel. So, the feature to update Properties Automatically in a Mashup is limited to GetProperties service only. Following are the steps to invoke our own custom Service automatically when a property change: 1. Find all the Properties in your Thing for which the DataChange should trigger the custom service. 2. In mashup; add value display widget (or some other widgets) for each property in Step1. 3. Bind the properties from GetProperties service to these widget. 4. Set visible property of these widgets to false so that they don't show up at the RunTime. 5. Now bind the ServiceInvokeCompleted event of GetProperties Service to your custom Service. 6. Save and view Mashup. Result: When any of the Property from Step1 is changed; Custom Service will be invoked in our Mashup.

If the ThingWorx 7.4 installation with MSSQL db doesn't start with a license error on the splash screen, despite taking the necessary steps for specifying the license path, the error might be misleading and the problem is actually lying in the database connection. Going to THingworxStorage/logs and opening ApplicationLog.log might reveal the following (or similar ) errors: 2017-04-13 10:26:17.993-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Sending Post Start Notifications... 2017-04-13 10:26:17.999-0400 [L: ERROR] [O: c.t.p.m.MssqlModelExceptionTranslator] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Could not create a transaction for ThingworxPersistenceProvider] 2017-04-13 10:26:18.001-0400 [L: ERROR] [O: E.c.t.p.d.FileTransferDocumentModelProvider] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [context: Could not create a transaction for ThingworxPersistenceProvider][message: Could not create a transaction for ThingworxPersistenceProvider] 2017-04-13 10:26:18.004-0400 [L: ERROR] [O: c.t.p.m.MssqlModelExceptionTranslator] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Could not create a transaction for ThingworxPersistenceProvider] 2017-04-13 10:26:18.005-0400 [L: ERROR] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Error loading queued transfer jobs from persistence provider 2017-04-13 10:26:18.006-0400 [L: ERROR] [O: c.t.p.m.MssqlModelExceptionTranslator] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Could not create a transaction for ThingworxPersistenceProvider] 2017-04-13 10:26:18.006-0400 [L: ERROR] [O: E.c.t.p.d.FileTransferDocumentModelProvider] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [context: Could not create a transaction for ThingworxPersistenceProvider][message: Could not create a transaction for ThingworxPersistenceProvider] 2017-04-13 10:26:18.007-0400 [L: ERROR] [O: c.t.p.m.MssqlModelExceptionTranslator] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Could not create a transaction for ThingworxPersistenceProvider] 2017-04-13 10:26:18.008-0400 [L: ERROR] [O: c.t.s.s.f.FileTransferSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Error loading queued transfer jobs from persistence provider 2017-04-13 10:26:18.008-0400 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Thingworx Server Application...ON A few things to check here. First, how the database was set up. The standard expected port if 1433, however, if you choose a different port - ensure that the port is available. If it isn't - update the port setting in SQL configuration manager. Another possible root cause -- the database scripts did not run properly upon the setup. Currently, there is an active Jira PSPT-3587 for resolving the script issue (NOTE, this thread to be updated once the Jira is fixed). There are two options here, either to run the sql files manually (found in the "install" folder of the downloadable), or edit the bat scripts manually. It's recommended to edit the script files instead because running the sql commands allows more room for a mistake. The following line in the bat scripts needs to be edited to have the ".\" removed: sqlcmd.exe -S %server%\%serverinstance%,%port% -U %adminusername% -v loginname=%loginname% -v database=%database% -v thingworxusername=%thingworxusername% -v schema=%schema%  -i .\thingworx-database-setup.sql Note, that the scripts need to be run from the same directory ("/install")

Please open your ApplicationLog located in ThingworxStorage/logs and inspect for errors. Something like the following might be observed: **********LICENSING ERROR ANALYSIS 2017-03-31 16:29:19.591+0300 [L: ERROR] [O: ] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] C:\WINDOWS\Sun\Java\bin is listed as a java.library.path but it does not exist 2017-04-12 13:51:53.515+0200 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Failed to load FlxCore library. Ensure it's in PATH (Windows) or LD_LIBRARY_PATH(other platforms) or set with the VM arg, -Djava.library.path. Error message : com.flexnet.licensing.DllEntryPoint.entry([B) Typically, if the license file has been downloaded and placed correcrtly, according to the 7.4 installation guide, the error in the log will specify where the file was found. If the license path was specified per the installation guide in the tomcat java path, you may try to clear it from the Tomcat java settings and keep these parameters: -Dserver -Dd64 -XX:+UseNUMA -XX:+UseConcMarkSweepGC -Dfile.encoding=UTF-8 And then set up the license path in the environment variable path: Go to explorer, right click on "my computer" -> Properties -> Advanced settings -> Environment variables -> edit "PATH", add ; and then path to your tomcat extensions folder, “ ;<path to extensions folder of tomcat> “ or, for example ";C:\ptc\Thingworx\webapps\Thingworx\WEB-INF\extensions"

Usually we want to search out all User list in ThingWorx with Service GetEntityList   But it only shows limited information. In order to see more details like User Extension information etc., and in order to add more search conditions we could encapsulate it in a new created service. Below is an example code: input: emailAddress(String) output: INFOTABLE // Code start here // step 1 Get all user list var params = {            maxItems: undefined /* NUMBER */,           nameMask: undefined /* STRING */,           type: "User" /* STRING */,           tags: undefined /* TAGS */   };   var users = Resources["EntityServices"].GetEntityList(params);   // step 2 get all other properties for user list var params = {            infoTableName: "infotable" /* STRING */,            dataShapeName: "userPropertiesDS" /* DATASHAPENAME */   };   var infotable = Resources["InfoTableFunctions"].CreateInfoTableFromDataShape(params);   for (var v=0;v<users.length;v++){       var row = new Object();       row.EmailAddress= Users[users .name].emailAddress;            row.name = users .name;       row.fullName = Users[users .name].fullName;       infotable.AddRow(row);   // ...... // Add any other user properties you want to display } // step 3 filter the user list with search conditions // You could add as many parameters as you like var query = {   "filters": {     "type": "AND",     "filters": [       {         "fieldName": "EmailAddress",         "type": "EQ",         "value": emailAddress       },       {         "fieldName": "name",         "type": "EQ",         "value": "user1"       }     ]   } }; var params = {          t: infotable /* INFOTABLE */,          query: query /* QUERY */   }; // result: INFOTABLE var result = Resources["InfoTableFunctions"].Query(params);     Besides, to create a query is also a one step operation in Thingworx , you do not need to create it manually:

In the following scenario (for redhat in this case), running the dbsetup script results in the error: ./thingworxPostgresDBSetup.sh psql:./thingworx-database-setup.sql:1: ERROR:  syntax error at or near ":" LINE 1: CREATE TABLESPACE :"tablespace" OWNER :"username" location :... ^ psql:./thingworx-database-setup.sql:3: ERROR:  syntax error at or near ":" LINE 1: GRANT ALL PRIVILEGES ON TABLESPACE :"tablespace" to :"userna... ^ psql:./thingworx-database-setup.sql:5: ERROR:  syntax error at or near ":" LINE 1: GRANT CREATE ON TABLESPACE :"tablespace" to public; ^ psql:./thingworx-database-setup.sql:14: ERROR:  syntax error at or near ":" LINE 1: CREATE DATABASE :"database" WITH ^ psql:./thingworx-database-setup.sql:16: ERROR:  syntax error at or near ":" LINE 1: GRANT ALL PRIVILEGES ON DATABASE :"database" to :"username"; Given that the installed components match the requirements guide (tomcat 8, Postgresql 9.4.5+ for Thingworx 7.x), run the following command: Run this directly from bin directory of postgres deployment – psql -q -h localhost -U twadmin -p 5432 -v database=thingworx -v tablespace=thingworx -v tablespace_location=/app/navigate/ThingworxPostgresqlStorage -v username=twadmin That must get into command line interface. From there  run the following with full qualified path to the sql file on disk (replace FULLPATH with the path to sql file ) \i ./FULLPATH/thingworx-database-setup.sql If you are experiencing the above-mentioned syntax error, then likely the output will be: psql: FATAL:  database "twadmin" does not exist. Then from postgres bin directory, run the following: ./psql postgres \set Then the second command; \q psql -q -h localhost -U twadmin -p 5432 -v database=thingworx -v tablespace=thingworx -v tablespace_location=/app/navigate/ThingworxPostgresqlStorage -v username=twadmin \set   We see the following outputs: ./psql postgres Password: psql.bin (9.4.11) Type "help" for help. postgres=# \set AUTOCOMMIT = 'on' PROMPT1 = '%/%R%# ' PROMPT2 = '%/%R%# ' PROMPT3 = '>> ' VERBOSITY = 'default' VERSION = 'PostgreSQL 9.4.11 on x86_64-unknown-linux-gnu, compiled by gcc (GCC) 4.1.2 20080704 (Red Hat 4.1.2-55), 64-bit' DBNAME = 'postgres' USER = 'postgres' PORT = '5432' ENCODING = 'UTF8' postgres=# \q -bash-4.1$ psql -q -h localhost -U twadmin -p 5432 -v database=thingworx -v tablespace=thingworx -v tablespace_location=/ThingworxPostgresqlStorage -v username=twadmin Password for user twadmin: twadmin=# \set AUTOCOMMIT = 'on' QUIET = 'on' PROMPT1 = '%/%R%# ' PROMPT2 = '%/%R%# ' PROMPT3 = '>> ' VERBOSITY = 'default' VERSION = 'PostgreSQL 8.4.20 on x86_64-redhat-linux-gnu, compiled by GCC gcc (GCC) 4.4.7 20120313 (Red Hat 4.4.7-17), 64-bit' database = 'thingworx' tablespace = 'thingworx' tablespace_location = '/ThingworxPostgresqlStorage' username = 'twadmin' DBNAME = 'twadmin' USER = 'twadmin' HOST = 'localhost' PORT = '5432' ENCODING = 'UTF8' Note, even though Postgresql 9.4.5 has been installed by the system administrator, there are still traces of Postgresql 8.4.20 present in the system that cause the syntax error issue (possibly as part of  the default OS packaging). Removing the 8.4.20 rpms will resolve the problem.

One of topics that are usually of interest when entering the ThingWorx world is integration with third-party systems. Disclaimer: the following guide is intended to be rather comprehensive and guide you in achieving the best integration with your desired system ( !=quick and dirty ). For example, from my experience, customers many times ask: -how can I connect to my hardware device -how can I connect to this device cloud so I can get data from it? -how can I connect to my ERP? With some luck, I hope that at the end of this article I will provide a generic workflow that will help you on achieving the best integration solution for your use-case. We need to write down some requirements (they are not in order; depending on the usecase might not be worth to be answered): 0. What is the usecase (detailed description) ?.      This is by far one of the most important aspects of any software development project.      Please document your usecase with all possible future uses.      For example:           - I want to send information from sensors to the ThingWorx Server, and I want to do TCP Tunnelling to the device and/or Remote Desktop. Or maybe only sending information from sensors and nothing else. Do I need in the future Software Updates or not?           - I want to read the Customer information from my CRM AND also update that information (read/write). 1. Write down system specification for the hardware or software system.           -Available RAM for user apps           -Available Disk Space for User Apps           -Does it have a TCP IP Stack?           -Operating System           -Installed runtimes (Java/.NET - which versions?) 2. Can I access the system or device directly from the ThingWorx Server?      This means answering the question: is my system directly accessible from my server? Or is there a firewall which stops incoming connections?      Another question to answer, is: can I modify my firewall to allow incoming connections? 3. What protocol is my device or system capable of supporting for data transfer?      Example: I have a device which is capable of outputting information through TCP only.                     I have a device who can only do HTTP callbacks to a HTTP server.                     I have Microsoft SQL, to which I can connect through ADO.NET or JDBC.                     I have a third party service billing provider who supports interfacing via HTTP Webservices (SOAP or REST).                     I have a device supporting CoAP.      Typically all third party software systems support communication via Webservices. 4. Can I configure and/or deploy new software to my device or system?      We need to have this question answered, because on some cases it might make more sense to write some logic on the system or device.      For example if I want to access data from an SQL server and my usecase might require some processing for which that SQL server is better suited to do, it might be much more efficient to have that logic stored as a Stored Procedure there and I just call it from ThingWorx.       Or in the case of Windchill, it might make more sense to write an InfoEngine task to do my functionality than writing that on the ThingWorx side.      Possible example answers:                     -My device is already deployed in the field and I can not modify the configuration at all.                     -My device is a new product, so I can put whatever software I want on it.                     -I only have read access to my software system, so I must do all processing externally. If you wrote down all of those it is time to determine what are the integration options for us. The typical workflow that I follow is the next one: I look for any Out-Of-The-Box supported protocol (determined at step 3) and then implement the needed functionality in the language that is best suited for my usecase (Javascript usually). The list of protocols that the platform supports is listed in different places: -PTC Help Center Link -ThingWorx Marketplace - https://marketplace.thingworx.com/items The key point is that the list is alive and updated by both our partners and us. Usually the preferred way to write logic is by using the Javascript services. It makes it incredibly fast to write down your business logic without having the need to recompile. The elements from the ThingWorx ecosystems that we can use are the following: -the ThingWorx server itself (it has built in support for calling external Webservices) -ThingWorx Extensions. They are Java written pieces of code that can help you achieve your usecase. To be used whenever your ThingWorx server OOTB functionality (or Marketplace Extensions) does not allow you to develop your usecase. There is no actual need to write an Extension if somebody else already developed that for you and published in the ThingWorx Marketplace https://marketplace.thingworx.com/items      A link for understanding Extension is the following: How to rapidly develop ThingWorx IIoT Extensions -ThingWorx Integration Connectors -ThingWorx Edge Micro Server: https://developer.thingworx.com/ems -ThingWorx Edge SDKs: https://developer.thingworx.com/sdks Examples: -I have an third party Server which allows me to send SMS and Voice messages through it via its Rest API.      Answer: best here is to use the OOTB Webservices support from ThingWorx, which exposes the HTTP verbs, like GET, POST, PUT, via the ContentLoaderFunctions -I have a device which has a TCP stack that is capable only to do HTTP calls.      Answer: I can point that device to do calls against the REST API of ThingWorx, in order to update data directly there. -I have a fleet of 300.000 devices which are sending their data to an MQTT server.      Answer: In this case I can use the MQTT Extension that is offered by ThingWorx -I have an external SQL server that does not accept inbound connections (behind a firewall) but I must get data from it. Network will however allow outbound connections      Answer: use the ADO.NET Edge Client that must be installed in a location accessible to that server. The ADO.NET Edge Client will connect to the Server and then to the ThingWorx platform allowing use of SQL statements directly from within the platform. -I have a device who only accepts TCP connections and I want to read data from it. It sends data only after receiving a command through TCP.      Answer: Use the TCP Extension available in the ThingWorx Marketplace. It is built specifically for this usecase -I have a device which has lots of RAM and Disk Space and I must send data from it, while allowing software updates in the future.      Answer: depending on your preferred coding language you can use either the ThingWorx Edge Microserver (for which you must write code in LUA) or write an implementation in one of the ThingWorx Edge SDKs. A key point here is to understand that the coding effort is identical in theory, and is only limited by the experience you have and the functionality that may be available easier in Java, vs LUA, vs C, vs. Net. I appreciate feedback to this article in the hope of being able to continuously improve it.

In this part of the Troubleshooting blog series, we will review the process on how to restart individual services essential to the ThingWorx Analytics Application within the Virtual Machine Appliance.   Services have stopped, and I cannot run my Analytics jobs! In some cases, we have had users encounter issues where a system or process has halted and they are unable to proceed with their tasks. This can be due to a myriad of reasons, ranging from OS hanging issues to memory issues with certain components.   As we covered earlier in Part II, the ThingWorx Analytics Application is installed in a CentOS (Linux) Operating System. As with most Linux Operating Systems, you have the ability to manually check and restart processes as needed.   Steps to Restart Services   With how the Application is installed and configured, the services for functionality should auto start when you boot up the VM. You will have to verify that the Appliance is functional by running your desired API call.   If a system is not functioning as expected, you will receive an error in your output when you POST an API call. Some errors are very specific and you can search the Knowledge Database for any existing Knowledge Articles that may solve the issue.   For error messages that do not have an existing article, you may want to attempted the following   Method 1:   If you are encountering issues, and are unsure what process is not working correctly, we would recommend a full Application restart. This involves restarting the Virtual Machine Appliance via the command line terminal.   We would recommend that you use the following command, as root user or using SUDO, as this is known as a “Graceful restart” ​sudo reboot -h now   This will restart the virtual machine safely, and once you are back up and running you can run your API calls to verify functionality. This should resolve any incremental issues you may have faced.   Method 2:   If you want to restart an individual service, there is a particular start order that needs to be followed to make sure the Application is operating as expected.   The first step is check what services are not running, you can use the following command to check what is running and its current status: service –status-all   The services you are looking for are the following: Zookeeper PostgreSQL Server GridWorker(s) Tomcat   If a particular service is not on the running list, you will have to manually start them by using the service start command. service [name of service] start e.g. service tomcat start You may be prompted for the root password   You can verify that the services are operating by running the status check command as described above.   If you need to restart all services, we have a specific start order, this is important to do as there are some dependencies such as Postgres for the GridWorker(s) and Tomcat to use.   The start order is as follows: Zookeeper PostgreSQL Server GridWorker(s) Tomcat   After completing the restart, and verifying that the services are running, run your desired API call.

1. Add an Json parameter Example: { ​    "rows":[         {             "email":"example1@ptc.com"         },         {             "name":"Qaqa",             "email":"example2@ptc.com"         }     ] } 2. Create an Infotable with a DataShape usingCreateInfoTableFromDataShape(params) 3. Using a for loop, iterate through each Json object and add it to the Infotable usingInfoTableName.AddRow(YourRowObjectHere) Example: var params = {     infoTableName: "InfoTable",     dataShapeName : "jsontest" }; var infotabletest = Resources["InfoTableFunctions"].CreateInfoTableFromDataShape(params); for(var i=0; i<json.rows.length; i++) {     infotabletest.AddRow({name:json.rows.name,email:json.rows.email}); }

Want to do a REST call from ThingWorx Want to use REST to send request to External System. Want to get data from other system using REST Here is how you can do this.... ThingWorx has ContentLoaderFunctions API which provides services to load or post content to and from other web applications. One can issue an HTTP request using any of the allowed actions (GET, POST, PUT, DELETE). List of available ContentLoaderFunctions: Delete GetCookies GetJSON GetText GetXML LoadBinary LoadImage LoadJSON LoadMediaEntity LoadText LoadXML PostBinary PostImage PostJSON PostMultipart PostText PostXML PutBinary PutJSON PutText PutXML Example: Using LoadXML snippet in a custom service to retrieve an XML document from a specific URL Insert the LoadXML snippet into a custom service var params = {     proxyScheme: undefined /* STRING */,     headers: "{ 'header1':'value1','header2':'value2'}" /* JSON */,     ignoreSSLErrors: false /* BOOLEAN */,     useProxy: undefined /* BOOLEAN */,     proxyHost: undefined /* STRING */,       url: "http://some_url/sampleXMLDocument.xml" /* STRING */,     timeout: 30000 /* NUMBER */,     proxyPort: undefined /* INTEGER */,     password: "fakePassword" /* STRING */,     username: "Administrator"/* STRING */ }; var result = Resources["ContentLoaderFunctions"].LoadXML(params); The snippet above contains an example of how to format any headers in JSON that need to be passed in, the URL that points directly to some XML document, a password, username, timeout, and ignoreSSLErrors set to false When LoadXML is exercised it will retrieve the XML document, and this can then be parsed or handled however is necessary To see the XML document that is returned from this service the service can be called from a third-party client, such as Postman Note: If a proxy or username and password are required to connect to the URL, those parameter MUST be specified Using the PostXML snippet in a custom service to send content to another URL, in this example, another service in Composer Insert the PostXML snippet into a custom service var content = "<xml><tag1>NAME</tag1><tag2>AGE</tag2></xml>"; var params = {  url: "http://localhost/Thingworx/Things/thingName/Services/serviceName?postParameter=parameterName" /* STRING */, content: content /* STRING */, password: "admin" /* STRING */, username: "Administrator" /* STRING */ }; var result = Resources["ContentLoaderFunctions"].PostXML(params); When posting XML content to another ThingWorx service the postParameter header must be defined in the url parameter for the PostXML snippet  The postParameter header, in the url parameter, is set equal to the name of the input parameter for the service we are POSTing to Change the parameterName variable in the url to the name of the input parameter defined for the service The content parameter is set to the XML content that will be passed into the function or manually specified Note: When declaring namespace URLs in an element make sure that there is a white space in between each declaration ex: <root xmlns:h="http://www.w3.org/TR/html4/" xmlns:f="http://www.w3schools.com/furniture">

1. Use Postman or any other software for Rest Api call to the ThingWorx. 2. Create a query in Postman with following parameters: Type: POST URL: https://<IP>:<PORT>/Thingworx/Users/<UserName>/Services/AssignNewPassword <IP>: IP of the server where ThingWorx is installed. <PORT>: Port on which ThingWorx is running (if required). <UserName>: User Name of the user whom Password is to be reset. Headers: appkey : Your Administrator App key or App key of user having Permission for AssignNewPassword Service for the user. Content-Type: application/json Body: {     "newPassword":"NewPasswordHere",     "newPasswordConfirm":"NewPasswordHere" } 3. Send the Query. 4. Login using new Password.

Timers and schedulers can be useful tool in a Thingworx application.  Their only purpose, of course, is to create events that can be used by the platform to perform and number of tasks.  These can range from, requesting data from an edge device, to doing calculations for alerts, to running archive functions for data.  Sounds like a simple enough process.  Then why do most platform performance issues seem to come from these two simple templates? It all has to do with how the event is subscribed to and how the platform needs to process events and subscriptions.  The tasks of handling MOST events and their related subscription logic is in the EventProcessingSubsystem.  You can see the metrics of this via the Monitoring -> Subsystems menu in Composer.  This will show you how many events have been processed and how many events are waiting in queue to be processed, along with some other settings.  You can often identify issues with Timers and Schedulers here, you will see the number of queued events climb and the number of processed events stagnate. But why!?  Shouldn't this multi-threaded processing take care of all of that.  Most times it can easily do this but when you suddenly flood it with transaction all trying to access the same resources and the same time it can grind to a halt. This typically occurs when you create a timer/scheduler and subscribe to it's event at a template level.  To illustrate this lets look at an example of what might occur.  In this scenario let's imagine we have 1,000 edge devices that we must pull data from.  We only need to get this information every 5 minutes.  When we retrieve it we must lookup some data mapping from a DataTable and store the data in a Stream.  At the 5 minute interval the timer fires it's event.  Suddenly all at once the EventProcessingSubsystem get 1000 events.  This by itself is not a problem, but it will concurrently try to process as many as it can to be efficient.  So we now have multiple transactions all trying to query a single DataTable all at once.  In order to read this table the database (no matter which back end persistence provider) will lock parts or all of the table (depending on the query).  As you can probably guess things begin to slow down because each transaction has the lock while many others are trying to acquire one.  This happens over and over until all 1,000 transactions are complete.  In the mean time we are also doing other commands in the subscription and writing Stream entries to the same database inside the same transactions.  Additionally remember all of these transactions and data they access must be held in memory while they are running.  You also will see a memory spike and depending on resource can run into a problem here as well. Regular events can easily be part of any use case, so how would that work!  The trick to know here comes in two parts.  First, any event a Thing raises can be subscribed to on that same Thing.  When you do this the subscription transaction does not go into the EventProcessingSubsystem.  It will execute on the threads already open in memory for that Thing.  So subscribing to a timer event on the Timer Thing that raised the event will not flood the subsystem. In the previous example, how would you go about polling all of these Things.  Simple, you take the exact logic you would have executed on the template subscription and move it to the timer subscription.  To keep the context of the Thing, use the GetImplimentingThings service for the template to retrieve the list of all 1,000 Things created based on it.  Then loop through these things and execute the logic.  This also means that all of the DataTable queries and logic will be executed sequentially so the database locking issue goes away as well.  Memory issues decrease also because the allocated memory for the quries is either reused or can be clean during garbage collection since the use of the variable that held the result is reallocated on each loop. Overall it is best not to use Timers and Schedulers whenever possible.  Use data triggered events, UI interactions or Rest API calls to initiate transactions whenever possible.  It lowers the overall risk of flooding the system with recourse demands, from processor, to memory, to threads, to database.  Sometimes, though, they are needed.  Follow the basic guides in logic here and things should run smoothly!

Validator widgets provide an easy way to evaluate simple expressions and allow users to see different outcomes in a Mashup. Using a validator is fairly intuitive for simple expressions, such as is my field blank? But if we need to evaluate a more complex scenario based on multiple parameters, then we can user our validator with a backing service that will perform more complex analytics. To show how services can work in conjunction with a validator widget, let’s consider a slightly more complicated scenario such as: A web form needs to validate that the zip or postal code entered by the user is consistent with the country the user selected. Let’s go through the steps of validating our form: Create a service with two input parameters. Our service will use regex to validate a postal code based on the user’s country.  Here’s some sample code we could use on an example Thing: //Input parameters: Country and PostalCode (strings) //Country-based regular expressions: var reCAD = /^[ABCEGHJKLMNPRSTVXY]{1}\d{1}[A-Z]{1} *\d{1}[A-Z]{1}\d{1}$/; var reUS = /^\d{5}(-\d{4})?$/; var reUK = /^[A-Za-z]{1,2}[\d]{1,2}([A-Za-z])?\s?[\d][A-Za-z]{2}$/; var search = ""; //Validate based on Country: if (Country==="CAD")                search = reCAD.exec(PostalCode); else if (Country==="US")                search = reUS.exec(PostalCode); else if (Country==="UK")                search = reUK.exec(PostalCode); (search == null) ? result = false: result = true; Set up a simple mashup to collect the parameters and pass them into our service Add a validator widget Configure the validator widget to parse the output of the service. ServiceInvokeComplete on the service should trigger the evaluation and pass the result of the service into a new parameter on the widget called ServiceResult (Boolean). The expression for the evaluator would then be: ServiceResult? true:false Based on the output of the validator, provide a message confirming the postal code is valid or invalid Add a button to activate the service and the validator evaluation Of course, in addition to providing a message we can also use the results of the validator to activate additional services (such as writing the results of the form to the database). For an example you can import into your ThingWorx environment, please see the attached .zip file which contains a sample mashup and a test thing with a validator service.

In this particular scenario, the server is experiencing a severe performance drop.The first step to check first is the overall state of the server -- CPU consumption, memory, disk I/O. Not seeing anything unusual there, the second step is to check the Thingworx condition through the status tool available with the Tomcat manager. Per the observation: Despite 12 GB of memory being allocated, only 1 GB is in use. Large number of threads currently running on the server is experiencing long run times (up to 35 minutes) Checking Tomcat configuration didn't show any errors or potential causes of the problem, thus moving onto the second bullet, the threads need to be analyzed. That thread has been running 200,936 milliseconds -- more than 3 minutes for an operation that should take less than a second. Also, it's noted that there were 93 busy threads running concurrently. Causes: Concurrency on writing session variable values to the server. The threads are kept alive and blocking the system. Tracing the issue back to the piece of code in the service recently included in the application, the problem has been solved by adding an IF condition in order to perform Session variable values update only when needed. In result, the update only happens once a shift. Conclusion: Using Tomcat to view mashup generated threads helped identify the service involved in the root cause. Modification required to resolve was a small code change to reduce the frequency of the session variable update.

Hello, There have been some inquires about how can one use AngularJS for developing custom parts that can run in the ThingWorx environment. To address these inquires I have created a document that describes the process of integrating AngularJS with ThingWorx. The document attached comes with the source code for the examples presented throughout the document and an extension for AngularJS 1.5.8 and angular-material components. Feedback is appreciated. Thank you.

Thingworx provides a library of InfoTable functions, one of the most powerful ones being DeriveFields (besides that I use Aggregate and Query a lot and ... getRowCount) DeriveFields can generate additional columns to your InfoTable and fill that with values that can be derived from ... nearly anything! Hard coded, based on a Service you call, based on a Property Value, based on other values within the InfoTable you are adding the column to. Just remember for this Service (as well as Aggregate), no spaces between different column definitions and use a , (comma) as separator. Here are some two powerful examples: //Calling another function using DeriveFields //Note that the value thingTemplate is the actual value in the row of column thingTemplate! var params = {   types: "STRING" /* STRING */,   t: AllItems /* INFOTABLE */,   columns: "BaseTemplate" /* STRING */,     expressions: "Things['PTC.RemoteMonitoring.GeneralServices'].RetrieveBaseTemplate({ThingTemplateName:thingTemplate})" /* STRING */ }; // result: INFOTABLE var AllItemsWithBase = Resources["InfoTableFunctions"].DeriveFields(params); //Getting values from other Properties //to in this case is the value of the row in the column to //Note the use of , and no spaces //NOTE: You can make this even more generic with something like Things[to][propName] var params = {     types: "NUMBER,STRING,STRING,LOCATION" /* STRING */,     t: AllAssets /* INFOTABLE */,     columns: "Status,StatusLabel,Description,AssetLocation" /* STRING */,     expressions: "Things[to].Status,Things[to].StatusLabel,Things[to].description,Things[to].AssetLocation" /* STRING */ }; // result: INFOTABLE var AllAssetsWithStatus = Resources["InfoTableFunctions"].DeriveFields(params);