What do I need to do besides configuring PTC.BPE.BusinessProcessNotifier?

[eyli]

I am using Thingworx for Manufacturing App. I configured a workflow using Workflow Builder, and added a User Task. I configured PTC.BPE.BusinessProcessNotifier with correct mail server settings, and also PTC.BPE.UserTaskHelper according to help at http://support.ptc.com/cs/help/thingworx_hc/converge_6.5_hc/index.jspx?id=Converge_BPCreate&action=show. Then I duplicated a mashup from PTC.BPE.UserTaskPanel. The problem is I didn't receive any mail notification when workflow stopped at the User Task showing In Progress. I can change the workflow state from thingworx workflow management web page. What could be the reason? 

[ganeja]

Hello @eyli 

Could you please verify all the steps which you have performed from the below link

https://support.ptc.com/help/thingworx_hc/thingworx_utilities_8_hc/en/index.html#page/ThingWorx_Utilities/Converge_ConfigUserTask.html

Thanks

Gunjan Aneja

[eyli]

Really thanks for your response. The only difference is I set my specific SMTP settings which is different from what the help says. But I did test the mail function with service successfully. Does this matter?

SMTP Server: <My SMPT server>

SMTP Server Port: 25

Mail Account User: <My Mail Account User>

Mail Account Password:<Mail Account Password>

[ganeja]

Hello @eyli 

If you are still facing this issue then could you please open a support ticket for PTC . This issue may require debugging and analyzing the stuff at your end .

Thanks

Gunjan Aneja