Creo Elements/Direct Modeling Express

[JM_10351098]

My software won't load and a message comes up saying 'connection failed' and it asks for proxy server details - it never used to do this.  Does anyone know how I can overcome it?

[FriedhelmK · Accepted solution]

Hello 

Follow this description in the attachment.

Best regards

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[JM_10351098]

Thank you so much

[FriedhelmK]

If you are satisfied you can give Kudo's + mark my answer as solution 😉

Have a nice day.

Friedhelm

and

[MB_9933962]

Hey,

thanks for the instructions. Unfortunately the code you copied doesn't work for me. I tried it several times. Are there any other suggested solutions?

Greetings Michael

[FriedhelmK]

Also Hey

> Unfortunately the code you copied doesn't work for me.

Which code do you mean?
This one from my pdf ?

Of course, this one will not work for your installation.
You have to go to the site of PTC and get your own code as described.

[MB_9933962]

Hello,

thanks for your answer.

I copied my own Code from the Website, when I pushed the button to generate s code.

it doesn‘t work.

[FriedhelmK]

Hello MB_9933962

Do you have multiple user accounts with PTC?
Is it possible that you have activated Express with one account and are now requesting the activation code with the other?

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