Many companies have invested in capabilities for remote service. Adding connectivity to products in the field creates numerous opportunities to improve and create new customer services. But how long will this remain a competitive advantage? How quickly will embedded connectivity and remote service become standard operating procedure for all of your competitors? Companies investing today in remote service need to explore the next steps beyond connectivity. This session focused on four potential next steps for smart, connected service and the broader future of IoT solutions for competitive advantage: 1. Product as a Service: Challenges and requirements for transforming and developing new business models 2. Deep Enterprise Automation: Benefits of end-to-end process automation and how smart, connected product can help 3. Big Data Analytics and Data as a Currency: Possibilities, implications, and problems to solve 4. Application Economy – Opportunities, challenges, and next steps. Key takeaways from the session were: - Awareness of key directions on how your IoT strategy can evolve beyond the common first steps in remote service, the unique technical and organizational challenges associated with each area, and the potential business benefits for each of these strategies - The race in the IoT space is not over!
