Managing PTC Creo Parametric Stability in Global Business to Increase Efficiency
By attending this presentation get the answers to: How to answer complaints of users and their managers related to reported stability ProENGINEER issues with 2200 users spread in 150 design centers and 27+ countries? How to avoid weeks of latency in analyzing the issues and building a reliable user experience report? How to go beyond ProE trail mining How to bring formal evidences that newer releases and 64 bits are actually more stable? How? By building a global session monitoring system based on Exit Logger distributed on 36 EL servers in the world, daily file harvesting and analysis in a global database associated to Oracle BI web reports accessible to all stakeholders including BU managers with 1 day latency max. By going beyond PTC OOTB analysis of top ten / top X problem PCs / users thanks to analyzing individual MTTX of users and building global statistics of count of users by MTTX categories, comparing sites, tracking low MTTX user evolution over time. By launching anticipation actions based on MTTX alerts before the business complains.
Presented by: Josh Houser and Philippe Pradoura, Schneider Electric