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I have the software and the licenses but can't get it installed!!

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I have the software and the licenses but can't get it installed!!

Hi folks,

 

I've recently recieved the software and the software licenses to run the CREO in our Technology Department which is fantastic however When I passed the information to the IT people they have come back and said that they cannot get support from PTC with regards how to install it on the network. To be honest I am not clear as to the specific problem which they are having, however I would really appreciate it if someone could pass on some information on how to get in contact with the people at PTC. The IT people have said that they have tried to get in contact with PTC since November but have still had no luck in getting in contact with them and it is a real waste to have the software and licenses when the students can't avail of it. Please get in contact with any contact information as it would be greatly appreciated.

2 REPLIES 2

Re: I have the software and the licenses but can't get it installed!!

Owen,

You can contact PTC Tech. Support via phone referring the contact numberat http://support.ptc.com/appserver/support/csguide/csguide.jsp#tab-131282 (as per your region). When calling Tech. Support keep your SCN (Service Contract number) ready. Your SCN will be in Purchase order or license.

Re: I have the software and the licenses but can't get it installed!!

Owen, Your IT team may have tried contacting commercial tech support who won't respond without a customer number.

PTC has a support team dedicated to academic users and you can contact them through this web page:
http://www.ptc.com/communities/academic-program/technical-support Your IT staff can use.the online form and someone should get back to you.