Error while importing a word document into MKS

[ppatil]

Hi PTC Team,

We are trying to import 2 word documents in non condensed format.

When we click on next button we faced the errors (attached).

Please let us know how to proceed further on this.

[MichaelChatel]

Hi Prateek,

I'd suggest opening up a Support case, to look at this, as there are a few variables that could be causing you issues, including your customer-specific files that you're trying to use, and the mapping that has been configured for them. 

[ppatil]

Hello Michael,

Thanks for the quick response.

It would be great if we could have a webex session, where we can show you the live demo and it can be resolved early.

Since it is a confidential document, we cannot share any information from the document as a support case.

Please let us know your availability.

[MichaelChatel]

Support will be able to do an online Webex with you, if you open a case.

[ppatil]

Hello Michael,

Thanks for the support.

We are able to import the documents successfully.

Regards,

Prateek

[MichaelChatel]

Glad to hear Prateek.  Did you open a Support case for it, or did you figure this out on your own?