Dears,
I am exporting documents into word. When the gateway is retrieving the items I get an exception
mks.frame.app.ui.ViewException
Questions:
1. Can I improve the debug level for the Integrity Client to get more detailed messages?
2. Can I improve the debug level for the Gateway?
3. Any recommendations in how I can understand this problem?
Thanks,
Leandro
In short:
1) Client logging options can be set in your local "IntegrityClientSite.rc" file.
2) I looked in the Gateway documentation and found no information on how to increase logging details.
3) I would look at what could make this item special that it causes a View exception, something special in the Text field for example.
4) I would open a case with PTC Support.