Integrating PTC with serviceNow

[SB_11705253]

I want to integrate serviceNow with Ptc. So that i can get the license details, allocation and usage time.

[VladimirN · Accepted solution]

Articles:

• "How to integrate ServiceNow with WindchillPDMLink": https://www.ptc.com/en/support/article/CS385439 
• "Webservices integration between Integrity Lifecycle Manager/Windchill RV&S and ServiceNow": https://www.ptc.com/en/support/article/CS368622 

[vnamboodheri]

Hello @SB_11705253, 

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Thanks,
Vivek N.
Community Moderation Team.

[nimish_gopal]

Hi @SB_11705253, 

If you're looking to integrate PTC data into ServiceNow for insights on license details, allocation, and usage, below are the options:

• Use Windchill PDMLink native tool:
  • You can sync data between PTC and ServiceNow, but it relies on webhooks, which can be unreliable and not for enterprise use. Also, you will need to write code for integrations and any tweaks.
• Use enterprise grade integration solution: OpsHub Integration Manager (OIM).
  • No coding required! You can easily configure field synchronization while also syncing comments, attachments, images, relationships, and history.

OpsHub  a ServiceNow & PTC partner, provides bi-directional synchronization with predictable outcomes, scalability, robust error handling. Feel free to reach out to our  iintegration experts for an initial free consultation on integration planning.

Thanks, 

OpsHub team