Is there a way to exchange Problem Reports / Change Requests with external suppliers

[vikramm]

Requirements can be exchanged with customers / suppliers using IRC.

But is there a way to exchange tickets (PRs and CRs) with suppliers / customers?

[JensN.]

Hi,

not the most modern approach, but there is an Excel-Integration, with which you can do import/export/update Items in Integrity over excel-sheets. You could start here: https://www.ptc.com/en/support/article?n=CS154958&language=en&posno=4&q=excel%20integration&ProductFamily=Integrity

Best regards, Jens

[kjain-2]

Hi @vikramm ,

I am not very sure but just a idea that you can think of , You can try to write a trigger that can export Issue(Here Problem Report / Change Request) using some API (may be im exportissues) and then can send the mail to supplier attaching that Attachment and you can decide the trigger to run on a specific event or may be scheduled trigger based on your use case and requirement.... 

Vielen Dank / Many Thanks

Kapil Jain

[vikramm]

Hi Kapil,

I appreciate your reply. Yes your proposal will work but again the external partner need to write another script to import into their RM tool (need not be PTC ILM).

I got to know that there are applications (agosense symphony) available in market for exchanging information across different RM platforms. 

Thanks,

Vikram M

[MichaelChatel]

With the current IRC product, I'm not aware of any way to do this, beyond the ideas mentioned by others here.

You may want to open a Support case, to ask what PTC's plans are, for IRC and OSLC (open services lifecycle collaboration), if any.  I know a lot of PTC products are wanting to go this route, but I can't say if IRC is on any path towards that, or not. 

Given IRC's purpose is to exchange requirements via RIF exchange, I highly doubt it.  But maybe the Integrity support team would have more info?

[JensN.]

OSLC is a good catchword. As far as I remember, in RV&S 12.4 or 12.5 OSLC will come for the change domain. But of course the tool on the other side has to support OSLC in the right way.

best regards, Jens

[VolkerEckardt]

To my knowledge the defined exchange standard for such elements is:

https://www.asam.net/standards/detail/issue/

There are also tools at the market that can handle this format, and can exchange them with PTC ILM.

Just a comment.