Is there a way to exchange Problem Reports / Change Requests with external suppliers
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Is there a way to exchange Problem Reports / Change Requests with external suppliers
Requirements can be exchanged with customers / suppliers using IRC.
But is there a way to exchange tickets (PRs and CRs) with suppliers / customers?
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Requirements & Validation
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Hi,
not the most modern approach, but there is an Excel-Integration, with which you can do import/export/update Items in Integrity over excel-sheets. You could start here: https://www.ptc.com/en/support/article?n=CS154958&language=en&posno=4&q=excel%20integration&ProductFamily=Integrity
Best regards, Jens
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Hi @vikramm ,
I am not very sure but just a idea that you can think of , You can try to write a trigger that can export Issue(Here Problem Report / Change Request) using some API (may be im exportissues) and then can send the mail to supplier attaching that Attachment and you can decide the trigger to run on a specific event or may be scheduled trigger based on your use case and requirement....
Vielen Dank / Many Thanks
Kapil Jain
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Hi Kapil,
I appreciate your reply. Yes your proposal will work but again the external partner need to write another script to import into their RM tool (need not be PTC ILM).
I got to know that there are applications (agosense symphony) available in market for exchanging information across different RM platforms.
Thanks,
Vikram M
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With the current IRC product, I'm not aware of any way to do this, beyond the ideas mentioned by others here.
You may want to open a Support case, to ask what PTC's plans are, for IRC and OSLC (open services lifecycle collaboration), if any. I know a lot of PTC products are wanting to go this route, but I can't say if IRC is on any path towards that, or not.
Given IRC's purpose is to exchange requirements via RIF exchange, I highly doubt it. But maybe the Integrity support team would have more info?
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OSLC is a good catchword. As far as I remember, in RV&S 12.4 or 12.5 OSLC will come for the change domain. But of course the tool on the other side has to support OSLC in the right way.
best regards, Jens
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To my knowledge the defined exchange standard for such elements is:
https://www.asam.net/standards/detail/issue/
There are also tools at the market that can handle this format, and can exchange them with PTC ILM.
Just a comment.