PTC Integrity Modeler and Lifecycle manager integration with mksapi64.dll

[MP_9692974]

Hi,

I'm trying to syncronize Integrity Modeler with LifeCycle Manager but I'm facing an issue in finding mksapi.dll. I'm working with Modeler 9.3 an LifeCycle Manager 12.2.1.2.

I followed the instruction to add the ILMClient12/bin path to the environmental variables and I noticed the bin folder contains the mksapi64.dll and not mksapi.dll.

When I launch the synchronize option the system notifies me that mksapi.dll is not found.

How can I solve this issue?

[MichaelChatel]

Your problem with the mksapi*.dll file sounds a lot like this knowledge article:

https://www.ptc.com/en/support/article/CS327556

I would check that out, and suggest opening a Support case.

Mike