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We are using the CLI (im.exe) for updating a rich text field with content we maintain in another system (SharePoint).
e.G.
"C:\Program Files (x86)\Integrity\IntegrityClient10\bin\im.exe" editissue --richContentField=Status="Some content ..." 1234567
This works well in a nutshell, also with inline images in the HTML, that we parse out and add as attachments.
We create the .cmd files programatically and are looking into further automating the approach.
We are facing the following limits restrictions and are wondering if they can be overcome:
There is currently no way to use a file for input for a rich text field. There's also no way to give an attachment location using a URL. Both of these are good ideas.
For #3: I can't find a way to give a default user for connecting with web services.
Would using the Java or C API be an option? For either, you can specify a default API user in the properties files, and use this user rather than giving credentials when connecting via the API. You can Impersonate other users so that actions still happen as them.