Can't submit dataset

[CCi_9]

Hello,

In the ThingWorx Analytics Builder,any page just always refresh and there's nothing I can do.

But there's no problem yesterday.

Please help

Kind regards

CCi_9

[mgoel]

@CCi_9

Thank you for posting this on community.

Could you please check in settings tab if Analytics sever is up and connected?

[CCi_9]

hi,mgoel

it is the setting tabs you are talking about is this?

and i am confused about that the Analytics Server doesn't exist in the task manger. is it normal for that?

Thanks.

[mgoel]

Hi @CCi_9 You can see the message, Analytics gateway not connected. 

Do try this article: https://www.ptc.com/en/support/article?n=CS280862&posno=1&q=Analytics%20gateway%20not%20connected&source=search 

Hope this will work. Do let me know in case of any question.

[Velkumar]

Hello @CCi_9

Can you conform "TW_ML_Session_Variables" ThingShape is attached to "UserManagementSubsystem" ?

If yes, try to run "setConfiguration" Service from "TW_ML_Configuration" thing.

Regards,

Velkumar R

[CCi_9]

Hi,Velkumar R

i tried but it still can't solve the problem

Regards.

CCi_9