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Question

ThingWorx Kepware Edge on Ubuntu 20.04

Forum|Forum|1 year ago
April 25, 2024
1 reply
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root@iotbblr1l002:/home/ubuntu/ThingWorks_Kepware# lsb_release -a
LSB Version:core-11.1.0ubuntu2-noarch:printing-11.1.0ubuntu2-noarch:security-11.1.0ubuntu2-noarch
Distributor ID:Ubuntu
Description:Ubuntu 20.04.4 LTS
Release:20.04
Codename:focal

Unable to install edge on 20.04 . Getting following error .

is the agent is supported in 20.04? if not what i have to do to make it run in 20.04 ? any containerized way is available?

Install-Upgrade

19-Tanzanite

Have you looked for log files? You say Kepware Edge, but also "agent", is this the older Kepware Edge or the Agent via Kepware+?

https://support.ptc.com/help/kepware/kepwareplus/en/#page/kepwareplus/SystemRequirements.html# says 20.04 is supported for Kepware+.

Kepware Edge Help says supported is 18.04, not 20.04

https://support.ptc.com/help/kepware/thingworx_kepware_edge/en/#page/kepware/thingworx_kepware_edge.1.02.html#

Also look at the release advisor (linked on the help page), as you didn't specify which version you were trying to install.

Did you follow the instructions and prerequisites given here? https://support.ptc.com/help/kepware/kepwareplus/en/#page/kepwareplus/AdministratorTasks/InstallAgent_linux.html#

You didn't include the commandline you were running in your screenshot.

Did you check the exit code and look it up here? https://support.ptc.com/help/kepware/kepwareplus/en/#page/kepwareplus/Troubleshooting/Troubleshooting.html#

Also check page 10 and following here: https://www.ptc.com/-/media/kepware-store/en/manuals/thingworx-kepware-edge-user-manual.pdf

Here's a recording showing the process: https://www.youtube.com/watch?v=gj5gRSbPbLg

NB it's ThingWorx, not ThingWorks.