Thingworx SAP Integration Problem

[bYoussouf]

Hi PTC Community:

I faced a problem when I tried to establish the connectivity between My Thingworx and SAP,

I already followed the available HandsOn tutorial for the configurations 

IR is OK,

SAP Endpoint OK

but connectivity not OK

Then trying to map services in API mapping, I got : 

And for IR LOGS :

Any suggestions or solutions ?

Thanks 

[schauvelin]

Hello,

Could you please confirm that "Validate connection" and "GetEndPointList" services are working correctly in your TWX SAP connector?

Can you confirm your Thing is inheriting from SAPODataConnector template?

Are you using fixed authentication? if so, is "Authentication Type" set accordingly?

Kind regards. 

[bYoussouf]

Thanks for your replay,

Of course I used SAPODATAConnector thing template

validateconnection service is OK 

But the getendpointList can't fetch the metadata of the URL

[bYoussouf]

Another modification :

trying to modify URL's

I got 401 Unauthorized

Although I can access the URL from the browser.

Any suggestions?

[slangley]

Hi @bYoussouf.

Did you test it under the ThingWorx Administrator account?  It appears that the ThingWorx user doesn't have permissions to run the service.

If this doesn't appear to be the issue, please send us the integration runtime logs after the changes you made. 

Regards.

--Sharon

[bYoussouf]

Hi @slangley 

Thanks for your reply,

in fact, the Integration runtime is connected but when I tried to debug the issue I got this 

Entity not found !!
the entity is correctly created in Thingworx as you see 

IR Logs : 
first error : unable to dispatch the entity !!!

I'm confused about the main cause of this issue.

Thanks 

[slangley · Accepted solution]

Hi @bYoussouf.

Based on the errors, it still appears to be a permissions issue.  Did you test it under the Administrator account--not an account with Administrator permissions?  This needs to be the next step in troubleshooting the issue. 

Regards.

--Sharon

[bYoussouf]

Yes, it was a permission issue thank you