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Hi @LP_10703440,
Thank you for your question.
Your post appears well documented but has not yet received any response.
Could you please provide additional details like which browser and version you're using when the issue occurs?.
Does the download fail for all customized reports or only a specific one? or any error messages or logs generated when the download fails?
I am replying to raise awareness. Hopefully, another community member will be able to help.
Regards,
Anurag
What customized report are you downloading?