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Gateway Export exception

leandrohbatista
6-Contributor
6-Contributor
‎Jul 10, 2020 07:25 AM
‎Jul 10, 2020 07:25 AM

Gateway Export exception

Dears,
I am exporting documents into word. When the gateway is retrieving the items I get an exception
mks.frame.app.ui.ViewException

 

Capture.PNG

 

 

Questions:

1. Can I improve the debug level for the Integrity Client to get more detailed messages?
2. Can I improve the debug level for the Gateway?
3. Any recommendations in how I can understand this problem?

 

Thanks,

Leandro

 

 

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LLawton
14-Alexandrite
14-Alexandrite
(To:leandrohbatista)
‎Jul 10, 2020 08:53 AM
‎Jul 10, 2020 08:53 AM

In short:

1) Client logging options can be set in your local "IntegrityClientSite.rc" file.

2) I looked in the Gateway documentation and found no information on how to increase logging details.

3) I would look at what could make this item special that it causes a View exception, something special in the Text field for example.

4) I would open a case with PTC Support.

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