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I have installed Modeler 9.5 on Modeler server and database and license servers are on other machines. in this case if I tried to login with MWI_SiteAdmin user credentials to manage users its throwing error Authentication error.
But when all Modeler, Database, and license are installed on same machine, there it able to login WMI-SiteAdmin account.
So my question here is anybody who installed Modeler, Databse, and License server, and able to login MWI-SiteAdmin please let me understand what are configuration you did.
Error log it saying SQL server connection error : could not found server error 40.
is it due to remote database issue?
Hello,
Did you configure Windows first - instructions here:
We also have a troubleshooting guide here:
If you still can't resolve it I would suggest contacting PTC Support and they will verify the setup.
regards,
Patrick
Hello ,
The Modeler server and database SQL server are on different machines, so the Web Interface cannot be installed .
This is the reason why you are not able to login WMI-SiteAdmin account.
To request this functionality, please refer to Product Ideas @ PTC Community https:\\community.ptc.com
Regards