10.0 Upgrade Error

[BrianToussaint]

When I am at the Update Container Templates section, I get an error when it tries to Authenticate session user after starting the server/method managers.
The error is setAdministrator failed.

[MikeIbosh]

Brian,

I'm getting the same error trying to upgrade from 9.1 M030 to M060. Any
ideas? I've placed a call with PTC.

Mike

[achukwuka]

You can try to authenticate with the userid/password you are using from command line to check if that is the correct one. From windchill shell execute wt.auth.Authentication enter the userid/password when prompted. It should tell you whether or not you are successfully authenticated. Also when I ran into this error, I had to switch off our 3rd party authentication( siteminder) to get around the issue.

Hope this helps.

Regards.

Alexius C. Chukwuka
IT Analyst, Global SAP Basis - TCM
Deere & Company World Headquarters
400 19th St, Moline, IL 61265

[BrianToussaint]

Thanks goes to Bryan who had the same issue.

Okay, it turned out to be a port issue with Apache.
In the file <windchill>\apache\conf\extra\app-windchill-auth.conf, the following was set:
<authnprovideralias ldap=" windchill-administrativeldap=">
AuthLDAPURL "ldap://localhost:80/ou=people,cn=AdministrativeLdap
I changed it to:
<authnprovideralias ldap=" windchill-administrativeldap=">
AuthLDAPURL "ldap://localhost:389/ou=people,cn=AdministrativeLdap

At least I've gotten past that point now.

Thanks,

Brian Toussaint
CAD Administrator

Hoshizaki America, Inc.
"A Superior Degree Of Reliability"
618 Hwy. 74 S., Peachtree City, GA 30269

[jessh]

What set LDAP port to 80 here? Did someone enter the wrong port during
installation?

[achukwuka]

I had similar thoughts as well. That port # is usually defaulted to 389, unless someone changed it inadvertently or fat fingered it.

Alexius C. Chukwuka
IT Analyst, Global SAP Basis - TCM
Deere & Company World Headquarters
400 19th St, Moline, IL 61265