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10.2 help please answer

JMSCRA
1-Newbie

10.2 help please answer

All,

Thanks to Gelnn Frenk from Dupont for a solution.

Per his response we deleted the contents of the Cache dir at:
C:\Users\<username here=">\AppData\Roaming\PTC\.ptcm1912\ptc-browser\Cache
and relaunched Creo. Everything is working again.

We do not know why the cache went corrupt or whatever happened but we are working.

As of this time 9:43 am eastern time Wed 10-15-2014 our IT guy has yet to hear back from PTC on the ticket he put is late yesterday.
Because of Glenn's answer our 2 guys are working again

Kudos to him and the exploder community for the rapid response.

John M. Scranton
Ultra Electronics - USSI
4868 E. Park 30 Dr.
Columbia City, IN 46725-8869
*Voice: 260.248.3576
*Fax; 260.248.3509

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