Add Problem Report Type to Associated Process Objects Table of Change Notice

[BF_13811900]

Hello. Does anybody know if it is possible to achieve the scenario above? I have created a custom "Problem Report Workflow". The OOTB "Problem Report Workflow" contains a synchronize robot that should result in the state change of the problem report being set to "Resolved" when the associated change request is completed. I have replicated this config with my custom problem report workflow but I have adapted the synchronize robot with the aim of it synchronizing when the change notice completes. This is in ciontrast to it synchronizing when a change request completes. I'm not aware of any issues with my new workflow. However, I've noticed that I cannot add problem reports into the "Associated Process Objects" table when creating the change notice. Consequently, I don't think I have a way of my problem reports becoming "Resolved" at the same time as the change notice completing if I cannot add the problem report to the change notice as an "Associated Process Object".

[C_Cardey]

Hello,

Can I ask which PTCU course you are referring to?

[BF_13811900]

Hi. I am not referring to any PTCU course. I am referring to behavior in my Windchill instance I am experiencing.

[C_Cardey · Accepted solution]

Theoretically what you are asking is possible. It depends on your custom workflow. 

Did you define an Association Rule that allows Problem Reports to be added to Change Notices?

I can suggest that you look at the course Windchill: Change Implementation.   The course covers the Problem Report Lifecycle and Workflow as well as how to create Association Rules. 

I am unable to answer specific questions about a custom workflow in your install, but I hope I have pointed you in the right direction to find the answer.

[Catalina]

Hi @BF_13811900,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution or please feel free to detail in a reply what has helped you and mark it as the Accepted Solution. It will help other members who may have the same question.

Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,

[BF_13811900]

Hi. My approach to the work this case related to changes shortly after receiving help from @C_Cardey . However, I have marked the response of @C_Cardey as the solution. I did not pursue this suggestion as a result of my new approach. However, it definitely seemed like the right path to take to resolve my original issue.