After rehost, method server is not coming up with error - Error creating FeatureLicenseUpdateQueue

[Srivalli]

2025-11-06 20:54:27,905 ERROR [main] wt.licenseusage.licensing.StandardLicenseManagerService - wt.licenseusage.licensing.StandardLicenseManagerService: Error creating FeatureLicenseUpdateQueue schedule queue entry
2025-11-06 20:54:27,909 INFO [main] wt.system.err - java.lang.NullPointerException

2025-11-06 20:54:27,980 FATAL [main] wt.method.server - MethodServerMain abort wt.services.ManagerException: Unable to start all managers.
Nested exception is: (wt.services.servicesResource/21) wt.services.ManagerException: Unable to start manager: "wt.licenseusage.licensing.LicenseManagerService" with implementation class: "wt.licenseusage.licensing.StandardLicenseManagerService"
Nested exception is: wt.services.ManagerException: Couldn't initialize License Manager Service.
Nested exception is: wt.util.WTException: java.lang.NullPointerException
Nested exception is: java.lang.NullPointerException

[Jimwang]

please upload the complete ServerManager and MethodServer log for the check

[Srivalli]

attached the error log.

[avillanueva]

See if this is similar to the error you are seeing:

https://www.ptc.com/en/support/article/CS381889?source=search

It does not talk of rehost but might be related. If you want to detail your rehost steps, perhaps we can see a problem. Do not give us real hostnames here. 

[Srivalli]

Hi, 
We are not getting any ida2a2, its problem with license queue which is immutable. We have done a rehost of prod data to a dev server following the below steps.
 - DB is refreshed.

- Folders and vaults are copied.

-Replaces properties files and map creds etc, from original folders.

-Restarted the server.

[avillanueva]

Yes but in the knowledge base example, they enabled debug logging on " wt.access.evaluation" to show those messages. You can try doing that and see if it reveals the same thing. The rehost steps seem ok but very high level description. Is this your normals steps that have worked in the past or a first time attempt? The rehost guide typically does not have you replace properties files directly.

[Jimwang]

You can also run the query like below to get the license queueentry;

select e.* from Schedulequeue q, schedulequeueentry e

where e.ida3a5 = q.ida2a2 and q.name = 'LicenseScheduleQueue' and e.targetclass LIKE '%UpdateLicenseFeature%';

[vnamboodheri]

Hello @Srivalli, 

It looks like you have some responses from some community members. If any of these replies helped you solve your question please mark the appropriate reply as the Accepted Solution. 

Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Vivek N.
Community Moderation Team.

[Srivalli · Accepted solution]

Hi everyone,

Thank you very much for your responses and your support!
The problem seems to be with the files generated under <WC_HOME>/conf/licensing.
The license configuration is retrieved from ptc site and this file that got generated upon restart but has no execution permissions.
We have changed the permissions to the file (775) and then the method server came up.

Regards,

Sri.