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Need some good guides for workflow management and customization
Joseph,
Refer the PTC Customization guide.
http://support.ptc.com/WCMS/files/165581/en/10_2_M030_WindchillCustomizationGuide.pdf
There is great information in the Customizers guide, but I would start here:
http://support.ptc.com/cs/help/windchill_hc/wc102_hc/index.jspx?id=WFAdminAbout&action=show
There are several examples of configuring your Workflows including a section on Workflow code examples.
Additionally one can find load files for some examples here:
[WT_HOME]\loadFiles\WorkflowExportImport