Browser Stickiness in Windchill 10.1

[PreetiGupta]

Hello,
It is been more than an year for us, since we upgraded to 10.1 M040. The windchill user base often complain about things not showing correctly, for example number of tasks in the task table changes every time the page is refreshed. Sometime Calendar function does not popup etc etc.
We have told our users to clear their JAVA and IE caches regularly. We provided bat files to perform clearing caches function as well. I think that browser stickiness is way more than earlier version of Windchill. It is sometime frustrating for users.
Is there anything else we can do to avoid this issue? Hope to get resolution on this 🙂

Thanks,
Preeti

[jessh]

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[mlocascio]

Jesse,



I don't know if the enclosed stuff in this message is an example of
something in the discussion, or what.



Mike Locascio

[jessh]

I don't have any relationship to Cisco, nor do I use their secure
e-mail. I'd just replied:

The Java cache only applies to Java applets. So unless something is
remiss with the applets that might be explained by stale applet jars
or the user likes downloading all the applet jars over and over
again, they can just leave the Java cache alone.

and didn't removed the message I was replying to from the bottom of my
message.

--
Jess Holle

[ddemay]

I have found, on some level of frequency that SSL and certificate issues
are best resolved by clearing java cache; not sur eif that is signed or
trust issue. Your thought Jess?


On Sat, Feb 7, 2015 at 2:00 PM, Jess Holle <->
wrote:

> I don't have any relationship to Cisco, nor do I use their secure
> e-mail. I'd just replied:
>
> The Java cache only applies to Java applets. So unless something is
> remiss with the applets that might be explained by stale applet jars or the
> user likes downloading all the applet jars over and over again, they can
> just leave the Java cache alone.
>
> and didn't removed the message I was replying to from the bottom of my
> message.
>
> --
> Jess Holle
>
>

[jessh]

Okay, at this point I have to ask: how you are clearing the cache?

If you are doing so via the Java Control Panel, then that's just
clearing cached jars and some other HTTP(S) results (e.g. images, loose
class files that should be in jars, etc) -- and has a correspondingly
limited effect.

If, however, you mean that you remove everything from within the
%USERPROFILE%\AppData\LocalLow\Sun\Java\Deployment\cache directory, then
you're also clearly (as there is a security sub-directory) removing some
cached security information, though this appears to be only a
blacklist. If you remove everything from within
%USERPROFILE%\AppData\LocalLow\Sun\Java, then you're removing much more,
e.g. a host of security information like cached credentials, certificate
acceptances, exception site lists, etc, as well as all Java Control
Panel settings.

In any case, however, this can only impact applets and Java Web Start
applications, not general browser behavior.

[poduvalarun]

we had several browser issues with IE10 and 10.1M040 and most of them were fixed by clearing cache using this command - 'certutil -urlcache * delete' from command prompt.

Regards,

Arun

[mmuth]

Have you gone to the stickiness.jsp page? See https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS22013

I've had to do that a few times when changing environments (prod to test)..

[mdebower]

I find this whole message stream rather incredulus. What kind of software developer would do this to their customers? I certainly don't have to clear the "stickiness" from any other website I have ever gone to. This is simply not acceptable, IMHO.

-marc

[dkahlon]

Totally agree with the last comment!

We are in the same boat here - no matter what browser we use - IE, Chrome, Firefox - constantly having to delete the browser cache to access Windchill in a real pain!

I can fully understand our users's frustrations!

I myself am a software developer and I would NEVER release a program that behaves so erratically.

We use Windchill 10.1 M030

Our company started off using IE9 - then a windows update killed access to Windchill.

Switched to using Chrome - now they don't support 3rd part plugins - downgraded to an older version, with some users on Firefox.

Every now and then a user reports a blue screen with a constant spinning cursor - our support company tells us "clear the cache".

You clear the cache - sometime works, sometimes you have to 'clear the cache' several times before successfully logging back into Windchill.

I dread to think of how much lost time we can attribute to getting a browser successfully accessing Windchill!

Come on PTC ... stop relying on someone else's software (browser, java e.t.c.) and build your very own front-end!

- Dal