cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Learn all about the Community Ranking System, a fun gamification element of the PTC Community. X

CPS install Failed

BenLoosli
23-Emerald II

CPS install Failed

I am testing an install of CPS06 on a OOTB Windchill 11.0 m030 and it failed.

This is the report from the log file.

DEBUG  2018-03-22 16:18:58 - MOR Content installed files count: 15313
DEBUG  2018-03-22 16:18:58 - MOR Content install failed files count: 1
DEBUG  2018-03-22 16:18:58 - Install Status:
DEBUG  2018-03-22 16:18:58 - success                      : false
DEBUG  2018-03-22 16:18:58 - MOR content directory        : \\or2k8pdm2\Library\Software Library\Windchill 11.0\WC11-m030-cps06\windchill_11.0_service_pack\Disk1\MORContent
DEBUG  2018-03-22 16:18:58 - Load Point                   : E:\ptc\Windchill_11\Windchill
DEBUG  2018-03-22 16:18:58 - Installed files count        : 15313
DEBUG  2018-03-22 16:18:58 - Installed failed files count : 1
DEBUG  2018-03-22 16:18:58 - Object failed on install : E:\ptc\Windchill_11\Windchill\PAAgent\service\amd64\paagentsrv.exe
DEBUG  2018-03-22 16:18:58 - java.io.IOException: Total number of object(s) failed on install : 1
DEBUG  2018-03-22 16:18:58 - at com.ptc.windchill.install.wsp.UpdateProductsAction.process(UpdateProductsAction.java:204)
DEBUG  2018-03-22 16:18:58 - at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:468)
DEBUG  2018-03-22 16:18:58 - at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:313)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.actions.InstallDirectory.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.GhostDirectory.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.Installer.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.Main.main(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
DEBUG  2018-03-22 16:18:58 - at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
DEBUG  2018-03-22 16:18:58 - at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
DEBUG  2018-03-22 16:18:58 - at java.lang.reflect.Method.invoke(Method.java:498)
DEBUG  2018-03-22 16:18:58 - at com.zerog.lax.LAX.launch(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.lax.LAX.main(Unknown Source)
DEBUG  2018-03-22 16:18:58 - java.io.IOException: Total number of object(s) failed on install : 1
DEBUG  2018-03-22 16:18:58 - at com.ptc.windchill.install.wsp.UpdateProductsAction.process(UpdateProductsAction.java:204)
DEBUG  2018-03-22 16:18:58 - at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:468)
DEBUG  2018-03-22 16:18:58 - at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:313)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.actions.InstallDirectory.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.GhostDirectory.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.Installer.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.Main.main(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
DEBUG  2018-03-22 16:18:58 - at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
DEBUG  2018-03-22 16:18:58 - at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
DEBUG  2018-03-22 16:18:58 - at java.lang.reflect.Method.invoke(Method.java:498)
DEBUG  2018-03-22 16:18:58 - at com.zerog.lax.LAX.launch(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.lax.LAX.main(Unknown Source)
DEBUG  2018-03-22 16:18:58 - The installation is aborting due to an unexpected error.
DEBUG  2018-03-22 16:18:58 - java.io.IOException: Total number of object(s) failed on install : 1
DEBUG  2018-03-22 16:18:58 - at com.ptc.windchill.install.wsp.UpdateProductsAction.process(UpdateProductsAction.java:204)
DEBUG  2018-03-22 16:18:58 - at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:468)
DEBUG  2018-03-22 16:18:58 - at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:313)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.actions.InstallDirectory.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.GhostDirectory.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.Installer.install(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.ia.installer.Main.main(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
DEBUG  2018-03-22 16:18:58 - at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
DEBUG  2018-03-22 16:18:58 - at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
DEBUG  2018-03-22 16:18:58 - at java.lang.reflect.Method.invoke(Method.java:498)
DEBUG  2018-03-22 16:18:58 - at com.zerog.lax.LAX.launch(Unknown Source)
DEBUG  2018-03-22 16:18:58 - at com.zerog.lax.LAX.main(Unknown Source)
DEBUG  2018-03-22 16:18:58 - Exiting with return code -1
DEBUG  2018-03-22 16:18:58 - Installation Aborting

1 REPLY 1
TomU
23-Emerald IV
(To:BenLoosli)

It's right there in the log.  You have to stop the PAAgent Service first and then re-run it.  (I forget to stop this every now and then too...)

 

DEBUG  2018-03-22 16:18:58 - Installed failed files count : 1 DEBUG  2018-03-22 16:18:58 - Object failed on install : E:\ptc\Windchill_11\Windchill\PAAgent\service\amd64\paagentsrv.exe

Top Tags