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T
TT_100435114-Participant
4-Participant
October 10, 2022
Question

Creo Illustrate 9. has an issue saving a file cretaed in Creo Illustrate 8.0

  • October 10, 2022
  • 1 reply
  • 1633 views

Hi

Is there anyone else out there, who has experienced this issue. I have had a big file created in Creo Illustrate 8.0. Our IT has updated Creo Illustrate to 9.0. The file opens up correctly, seemingly no issue to edit, however when I try to "save" it, or "save as" in whatever location, it does not work. The error message I am getting is:

"The file could not be compressed. Please try saving again later or in a different location."

 

What is the solution?

 

Thank you.

1 reply

HelesicPetr
22-Sapphire II
HelesicPetr22-Sapphire II
22-Sapphire II
October 10, 2022

Hi @TT_10043511 

What does the big file mean? 100 MB, 1 GB,10 GB or more? 

 

Do yo have enough resources? Disk space, RAM, and so on?

 

I have experience with too low disk space on a disk C drive where a compressing software tries to create temp file to finish a compressing. 

 I also had similar issue with Windchill export functionality where over 30GB zip file consumed all resources with ram and failed. 

 

By an article cs345134  some bug should be corrected . I would contact PTC Support. 

 

PetrH

T
TT_100435114-ParticipantAuthor
4-Participant
October 10, 2022

Hi PetrH

 

Thank you,

- the file is 4,5 GByte.

- I have had enough RAM and space before. My computer works with big files as long as they are created freshly from scratch.

- I see all versions I have saved of this file have the same problem...so it is not a problem with a damaged file

 

I am working with my IT to go back to version 8.x in the meantime. However, I cannot report the problem, because when I try to open an IT ticket, I do not see Cre Illustrate in my support to make an IT ticket, so I let this to go with our IT as well.

 

In general, it is a bit disappointing, Creo did not do a proper testing before updating to version 9.0 😞

A
agarland16-Pearl
16-Pearl
October 10, 2022

I would suggest working with your IT department to contact Tech Support and give them full details of the issue including the environment you are working in (saving locally or to Server etc).  

The issue can then be properly investigated and hopefully resolved.

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