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BrianToussaint19-Tanzanite
19-Tanzanite
September 15, 2021
Question

Creo View Not Launching

  • September 15, 2021
  • 2 replies
  • 3709 views

I have looked at the other Creo View not launching items and it is not the same issue.  I had a user that was able to launch Creo View a few times this morning and then all of a sudden it stopped.  We killed the agent process but that didn't work.  There was no popup for entering credentials.  We tried to uninstall and reinstall Creo View.  I tried to delete temp files and rename the AppData files related to PTC, even a reboot and nothing worked for that user.  However, if I run the browser as an admin under their login, it works.  It created a c:\users directory for the admin so all of the related files were put there.

 

Windchill 11.1m020cps08

2 replies

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21-Topaz I
STEVEG21-Topaz I
21-Topaz I
September 15, 2021

Do you have the latest version of Creo View installed?  7.1 I think?

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BrianToussaint19-TanzaniteAuthor
19-Tanzanite
September 15, 2021
No, we are on Creo View 6.0.0.0
S
21-Topaz I
STEVEG21-Topaz I
21-Topaz I
September 15, 2021

Try it with 7.1 or whatever the latest is now.

 

We just upgrade PDMLink 2 weeks ago from 11.0 M030 to 12.0.1.2 and 7.1 works with 11.0 so it will work with your 11.1.

Chris3
Chris321-Topaz I
21-Topaz I
September 17, 2021

We had a similar issue and the cause was dual factor authentication and the browser caching the passwords. The browser was caching the passwords for longer than the passwords timed out. Clearing all of the "cookies and other data" removed the cached values and caused it to start working again until the passwords expired. We fixed it by changing the dual factor authentication.

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BrianToussaint19-TanzaniteAuthor
19-Tanzanite
September 17, 2021

The user is inside the building.  we use Windchill DS for our Windchill logins right now.  Me as a local admin do not have the same issue.

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