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Finish button in Change Request creation wizard does not appear

wleitzke
4-Participant

Finish button in Change Request creation wizard does not appear

Need help here.

We are currently using Windchill PDMLink v10.2 M030-CPS21 and have encountered an issue that appears to be happening more and more often.

During creation of a Change Request and performing Steps 1-3 in the Creation wizard, the Finish button does not activate. The only recourse by the user is to Cancel the CR wizard and start over. This happens about 20% of the time, but seems to be coming more prevalent. Has anyone else seen this phenomenon?

We are currently running Java 8 update 45

Thanks,

-William

1 REPLY 1
bsindelar
5-Regular Member
(To:wleitzke)

Hmm this is odd indeed.

A few things to try:

  • Does this happen on other objects with a similar wizard (i.e. Promotion Request, Change Notice, Problem Report)?
  • Does this happen only to specific Windchill user accounts?
  • Does this happen only on specific computers?
  • Does this happen if you change web browsers?
  • Does this happen if you change the version of Java being used by the client machine?
  • Can you get this error to occur if creating a Change Request while using the Windchill application server itself?
  • If you have a test Windchill system, does this issue occur there too?
  • At the time the issue occurs, do any error messages show in the Method Server logs?
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