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nkannik1-Visitor
1-Visitor
July 25, 2017
Question

How long time will it take for all gadgets to be populated with data?

  • July 25, 2017
  • 1 reply
  • 7276 views

We have been uploading data from our Windchill server for 1 month and 24 days, but still not all gadgets are populated with data.

Is this normal? and if yes how long time will it take for all gadgets to be populated with data?

I also noted that some gadgets state that they have not been updated for 41 days:

2017-07-25_08-58-27.png

 

Even when we upload data daily, weekly etc:

2017-07-25_08-59-53.png

 

Is it just me beeing impatient ? 🙂

 

Thanks in advance for any feedback or experience.

1 reply

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PeterCaseCommunity Manager
Community Manager
July 25, 2017

Hi @nkannik,

I'm sorry to hear about this. Surely this isn't anything to do with impatience. You've already given the infrastructure plenty of time to get up to speed.

I'd like our Support Team, in conjunction with the Performance Advisor team to handle this issue, and ensure the issue is fixed for all customers, so I've opened case 13783373 on your behalf.

Thanks,
Peter

    A
    ahanchat5-Regular Member
    5-Regular Member
    July 25, 2017

    Hi @nkannik,

    The issue has been identified, we will fix it very soon.

    But having said this, the workaround has been applied and you should be able to see the data on gadgets from tomorrow.

     

    Thanks,

    Anirudha

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      nkannik1-VisitorAuthor
      1-Visitor
      July 25, 2017

      Thanks @ahanchat & @PeterCase for the fast response. I will verify if the data is available in the morning.

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