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How to remove subscriptions of Deactivated Users?

Devidas
12-Amethyst

How to remove subscriptions of Deactivated Users?

We have few users who had subscribed for many objects events like check-out, check-in, State change,....etc. to get email notifications for the changes.

Now they no more works with organization and their account get deactivated in Active Directory. Windchill server is not able to send an email to those users for this events, so site admin getting email failure notifications.

I am looking for some way to remove this subscriptions from the system for that specific user, as its very unpractical to go each and every objects and unsubscribe there.

Any help will be appreciated.

Thanks,
Devidas

2 REPLIES 2
SergeyEfimov
15-Moonstone
(To:Devidas)

May be you need to delete the users from Windchill.

If you have deactivated users in Active Directory then can find the disconnected users and then delete them.

MikeLockwood
22-Sapphire I
(To:Devidas)

Lots of other postings / discussion about how to handle users who have left.  General concensus is to never delete any, but to remove from all active groups and put in a "DeActivatedUsers" group.

There a host of cleanup activities that should occur for each user, including addressing subscriptions.  Haven't seen any good procedure from this from PTC.  We have a query builder report that allows finding subscriptions; it's a bit complex because they could have been created for that user by others.

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