Hello 'chillers,
QUESTION SUMMARY:
My fresh install of Intralink 10.0 is not displaying a preview image ofCAD documents (.prt, .asm., .drw)in the Thumbnail Navigator. How can I get those previews to show up? (Note: I do currently get a preview of the model on the Details page for the CAD documents.)
QUESTION DETAILS:
When I am looking at the Thumbnail Navigator in Intralink 10.0, there is no preview of the CAD model. But I do see a button labeled, "Create Default Representation." So I click on it in anticipation that it will generate the preview image. It then spawns a window which states, "Sent To Publisher, Select WVS Job Monitor for job status."
So I click on the "WVS Job Monitor" link in that window which then spawns the WVS Job Monitor window and shows "JOB FAILED" for the request to create the default representation. The details of the failed job are as follows (I added bold for emphasis):
Jul 26, 2012 9:09:04 AM:make temp dir D:\ptc\Windchill_10.0\Windchill\temp\pubtemp\publish5756359943810044277.tmp
Jul 26, 2012 9:09:04 AM:Start Job: CAD Part - 6-way_cross_obsolete_copy.prt, 1.4
Jul 26, 2012 9:09:04 AM:The EPMDocument Default Config Spec was selected as the default
Jul 26, 2012 9:09:04 AM:Start: CAD Part - 6-way_cross_obsolete_copy.prt, 1.4
Jul 26, 2012 9:09:04 AM:Authoring Application: Creo
Jul 26, 2012 9:09:04 AM:Transferring Files to: D:\ptc\Windchill_10.0\Windchill\temp\pubtemp\publish5756359943810044277.tmp
Jul 26, 2012 9:09:04 AM:Unable to Authenticate. See Method Server for more detail.
Jul 26, 2012 9:09:04 AM:Number of Files (identified to be) Transferred: 0
Jul 26, 2012 9:09:04 AM:No content to process
Jul 26, 2012 9:09:04 AM:End: CAD Part - 6-way_cross_obsolete_copy.prt, 1.4
Jul 26, 2012 9:09:04 AM:End job (with error): CAD Part - 6-way_cross_obsolete_copy.prt, 1.4
Jul 26, 2012 9:09:04 AM:Publish Complete event dispatched
Jul 26, 2012 9:09:04 AM:remove temp dir: D:\ptc\Windchill_10.0\Windchill\temp\pubtemp\publish5756359943810044277.tmp
You will notice that the problem here seems to be "Unable to Authenticate" and thus no content was processed.
Looking at the Method Server log on the Intralink 10.0 server, hereare entrieswhich I "think" are forthe failed job:
ERROR : wt.wvs.publish.AuthFile spearson - Can't find the Authentication file: D:\ptc\Windchill_10.0\Windchill\auth.properties
java.io.FileNotFoundException: D:\ptc\Windchill_10.0\Windchill\auth.properties (The system cannot find the file specified)
at java.io.FileInputStream.open(Native Method)
at java.io.FileInputStream.<init>(FileInputStream.java:120)
at java.io.FileInputStream.<init>(FileInputStream.java:79)
at com.ptc.wvs.server.util.AuthFile.readPropertyFile(AuthFile.java:340)
at com.ptc.wvs.server.util.AuthFile.<init>(AuthFile.java:317)
at com.ptc.wvs.server.util.AuthFile.newInstance(AuthFile.java:72)
at com.ptc.wvs.server.publish.WindchillAccessibleCadConvert.getWindchillAuthenticationInfo(WindchillAccessibleCadConvert.java:757)
at com.ptc.wvs.server.publish.WindchillAccessibleCadConvert.downloadWithFileAdapter(WindchillAccessibleCadConvert.java:802)
at com.ptc.wvs.server.publish.WindchillAccessibleCadConvert.getLocalFileContentFromContentItem(WindchillAccessibleCadConvert.java:651)
at com.ptc.wvs.server.util.FileHelper.getContentItem(FileHelper.java:1155)
at com.ptc.wvs.server.util.FileHelper.access$100(FileHelper.java:60)
at com.ptc.wvs.server.util.FileHelper$Server.getFileContentInternal(FileHelper.java:320)
at com.ptc.wvs.server.util.FileHelper$Server.getFileContent(FileHelper.java:274)
at com.ptc.wvs.server.util.FileHelper.getFileContent(FileHelper.java:136)
at com.ptc.wvs.server.util.FileHelper.getFileContent(FileHelper.java:120)
at com.ptc.wvs.server.publish.CadConvertPROE.getComponentContent(CadConvertPROE.java:393)
at com.ptc.wvs.server.publish.PublishJob.publishComponent(PublishJob.java:1084)
at com.ptc.wvs.server.publish.PublishJob.publishObject(PublishJob.java:943)
at com.ptc.wvs.server.publish.PublishJob.executePublishJob(PublishJob.java:788)
at com.ptc.wvs.server.publish.PublishJob.processJob(PublishJob.java:558)
at com.ptc.wvs.server.publish.WVSProcessingJob.doMyJob(WVSProcessingJob.java:427)
at com.ptc.wvs.server.publish.WVSProcessingJob.doJobSynchronously(WVSProcessingJob.java:393)
at com.ptc.wvs.server.publish.WVSProcessingJob.doJob(WVSProcessingJob.java:373)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at wt.queue.QueueEntry.execute(QueueEntry.java:231)
at wt.queue.ProcessingQueue.execEntry(ProcessingQueue.java:287)
at wt.queue.ProcessingQueue.execEntries(ProcessingQueue.java:877)
at wt.queue.PollingQueueThread.run(PollingQueueThread.java:109)
ERROR : wt.wvs.publish.WindchillAccessibleCadConvert spearson - Message: Resource bundle/Message key = com.ptc.wvs.server.util.utilResource/UNABLE_TO_AUTHENTICATE
(com.ptc.wvs.server.util.utilResource/UNABLE_TO_AUTHENTICATE) wt.util.WTException: Error: Unable to find authentication information. Contact your system administrator.
at com.ptc.wvs.server.util.AuthFile.readPropertyFile(AuthFile.java:346)
at com.ptc.wvs.server.util.AuthFile.<init>(AuthFile.java:317)
at com.ptc.wvs.server.util.AuthFile.newInstance(AuthFile.java:72)
at com.ptc.wvs.server.publish.WindchillAccessibleCadConvert.getWindchillAuthenticationInfo(WindchillAccessibleCadConvert.java:757)
at com.ptc.wvs.server.publish.WindchillAccessibleCadConvert.downloadWithFileAdapter(WindchillAccessibleCadConvert.java:802)
at com.ptc.wvs.server.publish.WindchillAccessibleCadConvert.getLocalFileContentFromContentItem(WindchillAccessibleCadConvert.java:651)
at com.ptc.wvs.server.util.FileHelper.getContentItem(FileHelper.java:1155)
at com.ptc.wvs.server.util.FileHelper.access$100(FileHelper.java:60)
at com.ptc.wvs.server.util.FileHelper$Server.getFileContentInternal(FileHelper.java:320)
at com.ptc.wvs.server.util.FileHelper$Server.getFileContent(FileHelper.java:274)
at com.ptc.wvs.server.util.FileHelper.getFileContent(FileHelper.java:136)
at com.ptc.wvs.server.util.FileHelper.getFileContent(FileHelper.java:120)
at com.ptc.wvs.server.publish.CadConvertPROE.getComponentContent(CadConvertPROE.java:393)
at com.ptc.wvs.server.publish.PublishJob.publishComponent(PublishJob.java:1084)
at com.ptc.wvs.server.publish.PublishJob.publishObject(PublishJob.java:943)
at com.ptc.wvs.server.publish.PublishJob.executePublishJob(PublishJob.java:788)
at com.ptc.wvs.server.publish.PublishJob.processJob(PublishJob.java:558)
at com.ptc.wvs.server.publish.WVSProcessingJob.doMyJob(WVSProcessingJob.java:427)
at com.ptc.wvs.server.publish.WVSProcessingJob.doJobSynchronously(WVSProcessingJob.java:393)
at com.ptc.wvs.server.publish.WVSProcessingJob.doJob(WVSProcessingJob.java:373)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at wt.queue.QueueEntry.execute(QueueEntry.java:231)
at wt.queue.ProcessingQueue.execEntry(ProcessingQueue.java:287)
at wt.queue.ProcessingQueue.execEntries(ProcessingQueue.java:877)
at wt.queue.PollingQueueThread.run(PollingQueueThread.java:109)
ERROR : wt.wvs.publish.WindchillAccessibleCadConvert spearson - no auth propertyin auth file: D:\ptc\Windchill_10.0\Windchill\auth.properties
Not knowing anything about the inner workings of Windchill's "Publish" function, I am not sure what actions to take to get the Publisher to work correctly. Obviously, there seems to be an "authentication" problem but I don't know where to begin to correct that problem. I did look on the server for the D:\ptc\Windchill_10.0\Windchill\auth.properties file and, as expected per the error messages above, I did not locate it. And I do not know why it does not exist.
Does anybody have a fix for the "authentication" problem? Or can you point me to the appropriate PTC reference? Thanks in advance.
