License error after rehost

[LM_10170419]

Version: Windchill 12.0

Use Case: we just rehosted windchill to a new server. But when trying to login it gives a license error. But when logged in as admin I can see users have licenses assigned to them.

Description:

After rehost windchill won't let users login saying they don't have a license assigned even though they do. 

[BenLoosli]

Have you downloaded a new license file? The license ID changes when rehosting or upgrading.

[LM_10170419]

I have windchill installed in "connected" mode so it retreives a file online automatically. I've refreshed it and it's able to retreive a file successfully. 

[Shashwath]

Hello,

Please login to PTC license Management Page> Deinstall license.

Now, Login to Windchill > Site> License Management > Retrieve Online License. 

Shashwath,