Only new users can't check out objects

[yinjin]

Would you please help on my Korea customer’s new user can't  checkout objects issue ?

Customer environment : 10.2M030CPS10 windows OS (dev server)

Issue : All new created user can’t check out  WTDocument and WTParts with below error .

Checkout failed with below error

The cabinet could not be found. Container: "Site" Cabinet name: "xxxxx"

 

TS done :

1.Added full control permission but still failed check out

2.Follow the https://www.ptc.com/en/support/article?n=CS19027

     Run Winru -Fix CabinetBased Data Container Alignment  and Windu -CabinetBasedDataContainerAlignment

But still can’t resolved the issue

In DB, found that all new created users’s  classNameKeyContainerreference values  is  Wt.pdmlink.PDMLinkProduct  IDA3CONTAINERREFERENCE  85020

Normal user’s classNameKeyContainerreference values  is wt.inf.container.ExchangeContainer  IDA3CONTAINERREFERENCE is 5.

So try  replace new user’s  classNameKeyContainerreference and IDA3CONTAINERREFERENCE

To  wt.inf.container.ExchangeContainer and 5 then all new created users can able check out all objects.

Does anyone have similar experience or suggestion the issue ?

CLASSNAMEKEYCONTAINERREFEREN	IDA3CONTAINERREFERENCE	NAME
wt.inf.container.ExchangeContainer	5	yjpark
wt.inf.container.ExchangeContainer	5	yhpark
wt.inf.container.ExchangeContainer	5	dwkima
wt.inf.container.ExchangeContainer	5	bhson
wt.inf.container.ExchangeContainer	5	swma
wt.inf.container.ExchangeContainer	5	jwsong
wt.inf.container.ExchangeContainer	5	smkim
wt.inf.container.ExchangeContainer	5	msjeong
wt.inf.container.ExchangeContainer	5	tien.ng
wt.inf.container.ExchangeContainer	5	ohyama
wt.inf.container.ExchangeContainer	5	hoanghuy
wt.inf.container.ExchangeContainer	5	lem.nv
wt.pdmlink.PDMLinkProduct	85020	ptcuser001
wt.pdmlink.PDMLinkProduct	85020	ywchoi
wt.pdmlink.PDMLinkProduct	85020	dykimb
wt.pdmlink.PDMLinkProduct	85020	kwkimb
wt.pdmlink.PDMLinkProduct	85020	htkim
wt.pdmlink.PDMLinkProduct	85020	jcum
wt.pdmlink.PDMLinkProduct	85020	cjyun
wt.pdmlink.PDMLinkProduct	85020	jmbae
wt.pdmlink.PDMLinkProduct	85020	gwchoi
wt.pdmlink.PDMLinkProduct	85020	twkim
wt.pdmlink.PDMLinkProduct	85020	jsleea
wt.pdmlink.PDMLinkProduct	85020	kpkim

Thanks

Akim

[Vincent-Kulak]

You have opened case support about that ?

EDIT:

You are a PTC employee ( Sorry i did not see it immediately).

Why you post on community and not request your R&D ? ( I see several post from TS Engineer )