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PDF Files Not Opening

BrianToussaint
19-Tanzanite

PDF Files Not Opening

We have a strange situation in Windchill 10.2 m030 CPS9.  If we have Excel open a cell active where we are entering something, we are not able to open a PDF document from Windchill.  As soon as we close the cell, or if we open it in CREO View, it will open.  These are not always an option and the user shouldn't have to remember that it is okay one time but not okay the next time.  I'm suspecting that it has something to do with Windchill DTI but cannot figure it out.  There are also times where it will take minutes (5+) to even open Excel or Word files to open. (I know a different issue, but I wonder if they are related).

Has anyone else experienced the PDF issue?  Anyone with any ideas?

Thanks!

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