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PTC Solution Installer 10.2 M020-CPS15 no option to Update Existing Installation

tjerome
10-Marble
10-Marble
‎Aug 16, 2016 02:03 PM
‎Aug 16, 2016 02:03 PM

PTC Solution Installer 10.2 M020-CPS15 no option to Update Existing Installation

Hello

I am running Windchill PDM Link 10.2 Datecode M020-CPS02.

I am trying to update with CSPs and running the PTC solution installer . I have followed the pre install steps as outlined in the guides, but when I get to the options screen, the option to "Update Existing Installation" is greyed out. The PTC services are stopped and windchill server and backgroun method servers are off.

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SenthilKumarSam
4-Participant
4-Participant
(To:tjerome)
‎Aug 17, 2016 11:48 AM
‎Aug 17, 2016 11:48 AM

Tim,

I only encounter this when i use rehosted Windchill server.

Copy the below file from Production or any other Windchill server before PSI installation. This normally resides in Windchill installation user profile.

C:\Users\windchillinstalluser\AppData\Roaming\PTC\Windchill\psi_iir_index.xml"

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