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Publish Job Failed - WVS Job Monitor

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Publish Job Failed - WVS Job Monitor

Hello,

I have some troubles with publishing parts in windchill. I made a new workspace with new part and after check-in for all the time I'm getting status Job Failed. Job Log below:

 

Spoiler
2020-01-07 15:39:22:Start Job: CAD Part  - test.prt, A.1
2020-01-07 15:39:22:make temp dir C:\ptc\Windchill_11.0\Windchill\temp\pubtemp\publish8584363550956990735.tmp
2020-01-07 15:39:22:The EPMDocument Default Config Spec was selected as the default
2020-01-07 15:39:22:Start: CAD Part  - test.prt, A.1
2020-01-07 15:39:22:Authoring Application: Creo
2020-01-07 15:39:22:Transferring Files to: C:\ptc\Windchill_11.0\Windchill\temp\pubtemp\publish8584363550956990735.tmp
2020-01-07 15:39:22:Number of Files (identified to be) Transferred: 1
2020-01-07 15:39:22:Creo Part Conversion
2020-01-07 15:39:22:Added request to PROE queue
2020-01-07 15:39:23:Job 96 submitted to worker: windchill-ecp.xxx.com-PROE:1
2020-01-07 15:39:23:LOGID: worker_222.log
2020-01-07 15:39:23: Registering Server
2020-01-07 15:39:24: Downloading test.prt
2020-01-07 15:39:25: Loading test.prt
2020-01-07 15:39:26:Failure to retrieve test.prt name test (err = -4)
2020-01-07 15:39:26:Part Processing Returned: $ERROR$ Failure to retrieve test.prt name test (err = -4)
2020-01-07 15:39:26:Attempting to delete temporary workspace publish8584363550956990735tmp.
2020-01-07 15:39:26:Done deleting temporary workspace publish8584363550956990735tmp.
2020-01-07 15:39:26:CadAgent Returned: $ERROR$ Failure to retrieve test.prt name test (err = -4)
2020-01-07 15:39:26:End (with Error): CAD Part  - test.prt, A.1
2020-01-07 15:39:26:End job (with error): CAD Part  - test.prt, A.1
2020-01-07 15:39:26:Publish Complete event dispatched
2020-01-07 15:39:26:remove temp dir: C:\ptc\Windchill_11.0\Windchill\temp\pubtemp\publish8584363550956990735.tmp
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Publish Job Failed - WVS Job Monitor

For publishing purpose you need to configure worker with same or later version of Creo Parametric. (In this case do configure worker with Creo Parametric 6.0). 

View solution in original post

5 REPLIES 5

Re: Publish Job Failed - WVS Job Monitor

Search the Knowledge base for answers.

I found this one: https://www.ptc.com/en/support/article?n=CS63378

 

Re: Publish Job Failed - WVS Job Monitor

I found out that in trail.txt file I have something like this: 

!%CIWelcome to Creo Parametric 4.0.
!AFX datecode: 4.0 M010 2017.02.16.11
!AFX exec path: C:\PTC\Creo 4.0\M010\Common Files\afx\x86e_win64\afx40.dll
!AFX text path: C:\PTC\Creo 4.0\M010\Common Files\afx\
!(BUW_TRAIL_MSG) ProError: PRO_TK_CANT_OPEN (profil_init.cxx: 632)
!(BUW_TRAIL_MSG) ProError: PRO_TK_CANT_OPEN (profil_init.cxx: 641)
!(BUW_TRAIL_MSG) ProError: PRO_TK_CANT_OPEN (profil_init.cxx: 650)
!Application (proe2pv): running DLL-mode user_initialize
!proe2pv started, using log file: worker_227.log
~ Activate `main_dlg_cur` `main_dlg_cur`
~ Command `PROE2PV` 
! 8-Jan-20 09:36:56  Start wtws://_PVIEW_SERVER_ALIAS_7424/publish4364944085963347402tmp/0000006801.drw|v=A.1
!%CEFile wtws://_PVIEW_SERVER_ALIAS_7424/publish4364944085963347402tmp/0000006801.drw|v=A.1 was created in a newer release of Creo Parametric.
!%CEFile wtws://_PVIEW_SERVER_ALIAS_7424/publish4364944085963347402tmp/0000006801.drw|v=A.1 was created in a newer release of Creo Parametric.
!%CE'wtws://_PVIEW_SERVER_ALIAS_7424/publish4364944085963347402tmp/0000006801.drw|v=A.1' cannot be retrieved.
! 8-Jan-20 09:36:56  End   wtws://_PVIEW_SERVER_ALIAS_7424/publish4364944085963347402tmp/0000006801.drw|v=A.1
! 8-Jan-20 09:37:02  Start wtws://_PVIEW_SERVER_ALIAS_7424/publish5760932908761508864tmp/test.prt|v=A.2
! 8-Jan-20 09:37:02  End   wtws://_PVIEW_SERVER_ALIAS_7424/publish5760932908761508864tmp/test.prt|v=A.2
! 8-Jan-20 09:37:08  Start wtws://_PVIEW_SERVER_ALIAS_7424/publish1177314660458867948tmp/test.prt|v=A.1
! 8-Jan-20 09:37:08  End   wtws://_PVIEW_SERVER_ALIAS_7424/publish1177314660458867948tmp/test.prt|v=A.1
!End of Trail File

 

Is it possible that Creo Parametric 4.0 installed on Windchill server has problems with files from Creo Parametric 6.0.3.0 ? 

Re: Publish Job Failed - WVS Job Monitor

For publishing purpose you need to configure worker with same or later version of Creo Parametric. (In this case do configure worker with Creo Parametric 6.0). 

View solution in original post

Re: Publish Job Failed - WVS Job Monitor

thank you for a quick response. I hope upgrade Creo will help 

Re: Publish Job Failed - WVS Job Monitor

Creo is not backward compatible, with limited exceptions (GCRI).

In order to publish Creo 6 files, your publishing machine must be running Creo 6 (or higher).

 

Creo 4 will definitely fail to publish any file saved in Creo 5 and Creo 6.

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