Publish Job Failed - WVS Job Monitor

[MattPat]

Hello,

I have some troubles with publishing parts in windchill. I made a new workspace with new part and after check-in for all the time I'm getting status Job Failed. Job Log below:

Spoiler

2020-01-07 15:39:22:Start Job: CAD Part  - test.prt, A.1
2020-01-07 15:39:22:make temp dir C:\ptc\Windchill_11.0\Windchill\temp\pubtemp\publish8584363550956990735.tmp
2020-01-07 15:39:22:The EPMDocument Default Config Spec was selected as the default
2020-01-07 15:39:22:Start: CAD Part  - test.prt, A.1
2020-01-07 15:39:22:Authoring Application: Creo
2020-01-07 15:39:22:Transferring Files to: C:\ptc\Windchill_11.0\Windchill\temp\pubtemp\publish8584363550956990735.tmp
2020-01-07 15:39:22:Number of Files (identified to be) Transferred: 1
2020-01-07 15:39:22:Creo Part Conversion
2020-01-07 15:39:22:Added request to PROE queue
2020-01-07 15:39:23:Job 96 submitted to worker: windchill-ecp.xxx.com-PROE:1
2020-01-07 15:39:23:LOGID: worker_222.log
2020-01-07 15:39:23: Registering Server
2020-01-07 15:39:24: Downloading test.prt
2020-01-07 15:39:25: Loading test.prt
2020-01-07 15:39:26:Failure to retrieve test.prt name test (err = -4)
2020-01-07 15:39:26:Part Processing Returned: $ERROR$ Failure to retrieve test.prt name test (err = -4)
2020-01-07 15:39:26:Attempting to delete temporary workspace publish8584363550956990735tmp.
2020-01-07 15:39:26:Done deleting temporary workspace publish8584363550956990735tmp.
2020-01-07 15:39:26:CadAgent Returned: $ERROR$ Failure to retrieve test.prt name test (err = -4)
2020-01-07 15:39:26:End (with Error): CAD Part  - test.prt, A.1
2020-01-07 15:39:26:End job (with error): CAD Part  - test.prt, A.1
2020-01-07 15:39:26:Publish Complete event dispatched
2020-01-07 15:39:26:remove temp dir: C:\ptc\Windchill_11.0\Windchill\temp\pubtemp\publish8584363550956990735.tmp

[BenLoosli]

Search the Knowledge base for answers.

I found this one: https://www.ptc.com/en/support/article?n=CS63378

[MattPat]

I found out that in trail.txt file I have something like this: 

!%CIWelcome to Creo Parametric 4.0.
!AFX datecode: 4.0 M010 2017.02.16.11
!AFX exec path: C:\PTC\Creo 4.0\M010\Common Files\afx\x86e_win64\afx40.dll
!AFX text path: C:\PTC\Creo 4.0\M010\Common Files\afx\
!(BUW_TRAIL_MSG) ProError: PRO_TK_CANT_OPEN (profil_init.cxx: 632)
!(BUW_TRAIL_MSG) ProError: PRO_TK_CANT_OPEN (profil_init.cxx: 641)
!(BUW_TRAIL_MSG) ProError: PRO_TK_CANT_OPEN (profil_init.cxx: 650)
!Application (proe2pv): running DLL-mode user_initialize
!proe2pv started, using log file: worker_227.log
~ Activate `main_dlg_cur` `main_dlg_cur`
~ Command `PROE2PV` 
! 8-Jan-20 09:36:56  Start wtws://_PVIEW_SERVER_ALIAS_7424/publish4364944085963347402tmp/0000006801.drw|v=A.1
!%CEFile wtws://_PVIEW_SERVER_ALIAS_7424/publish4364944085963347402tmp/0000006801.drw|v=A.1 was created in a newer release of Creo Parametric.
!%CEFile wtws://_PVIEW_SERVER_ALIAS_7424/publish4364944085963347402tmp/0000006801.drw|v=A.1 was created in a newer release of Creo Parametric.
!%CE'wtws://_PVIEW_SERVER_ALIAS_7424/publish4364944085963347402tmp/0000006801.drw|v=A.1' cannot be retrieved.
! 8-Jan-20 09:36:56  End   wtws://_PVIEW_SERVER_ALIAS_7424/publish4364944085963347402tmp/0000006801.drw|v=A.1
! 8-Jan-20 09:37:02  Start wtws://_PVIEW_SERVER_ALIAS_7424/publish5760932908761508864tmp/test.prt|v=A.2
! 8-Jan-20 09:37:02  End   wtws://_PVIEW_SERVER_ALIAS_7424/publish5760932908761508864tmp/test.prt|v=A.2
! 8-Jan-20 09:37:08  Start wtws://_PVIEW_SERVER_ALIAS_7424/publish1177314660458867948tmp/test.prt|v=A.1
! 8-Jan-20 09:37:08  End   wtws://_PVIEW_SERVER_ALIAS_7424/publish1177314660458867948tmp/test.prt|v=A.1
!End of Trail File

Is it possible that Creo Parametric 4.0 installed on Windchill server has problems with files from Creo Parametric 6.0.3.0 ? 

[vdegaonkar · Accepted solution]

For publishing purpose you need to configure worker with same or later version of Creo Parametric. (In this case do configure worker with Creo Parametric 6.0). 

[MattPat]

thank you for a quick response. I hope upgrade Creo will help 

[BenLoosli]

Creo is not backward compatible, with limited exceptions (GCRI).

In order to publish Creo 6 files, your publishing machine must be running Creo 6 (or higher).

Creo 4 will definitely fail to publish any file saved in Creo 5 and Creo 6.