Reassigned task and workflows

[dthornton]

Version: Windchill 12.1

Use Case: During any workflow, a task is reassigned. For any subsequent task assignments such as any type of rework task, would like for the task to go to the last person it was assigned to for completion.

Description:

Joe reassigns a task to Sam. Workflow for said task progresses and during release receives a rework task. By default, it appears that the system will send the Rework notification back to Joe, who would then turn around a reassign it to Sam, again. Is there a setting or something that can be done so that the new task would go back to Sam?

[avillanueva]

In the process tab, you need to replace Joe with Sam.

[joe_morton]

Sounds like you want more than just a task reassignment, you want to update the user in the workflow Role. You might be able to do something like that by making it a Set Up Participants task. The challenge there would be that usually someone else completes a Set Up Participants task first, and then that sets who the target task will be assigned to.

Maybe if the target task had an additional routing that would calculate the participant assignment, but then just loop back again for task completion (approval or whatever it is). Even if you got that working, however, it would be a few more clicks for your users and they might just keep doing the Reassignment anyway since that's what they're used to.

Other than that, you could try to develop code in your workflow to detect the user who completed a task, then update the workflow team for that role. 

[vnamboodheri]

Hello @dthornton, 

You have some responses from our community champions. If any of these replies helped you solve your question please mark the appropriate reply as the Accepted Solution. 
Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Vivek N.
Community Moderation Team.